Connection Error (Msg)

system · 2017-02-07T13:39:22.000Z

Getting a connection error / Timeout expired. Tried rebooting. License is valid. Please help, I hate going thru support.

Eddy · 2017-02-07T13:41:02.000Z

Try one of the other servers and see if one of them is working.

system · 2017-02-07T13:49:29.000Z

Yes, I’ve tried that. No matter where I go, I get the same message.

Eddy · 2017-02-07T13:53:17.000Z

Check the log file and see if it says anything about the reason why it is not working.

system · 2017-02-07T13:58:34.000Z

Where might I find that?

system · 2017-02-07T14:10:18.000Z

:-\ I opened a support ticket. This service has been difficult since the day I purchased it.

Eddy · 2017-02-07T14:11:43.000Z

OK, now have some patience and wait for avast to respond.

system · 2017-02-07T14:29:36.000Z

Did I detect a note of sarcasm there? Cause let me tell you,(IMHO) Avast Support is practically non-existent. I’ve had tickets opened for weeks that only saw the light of day after I complained via twitter. I just didn’t want to be a pain asking you a thousand questions. I’m a newbie. But, I would LOVE your help.

Eddy · 2017-02-07T14:35:04.000Z

Nothing is perfect as they say, but avast support is one of the best I’ve seen since Moroni is taking care of things there.

system · 2017-02-07T15:00:31.000Z

I’m having the same problem.

system · 2017-02-07T15:08:09.000Z

I too am having connections issues, tried every location listed in the drop down. If someone can tell me where to locate the VPN log files on a Mac, I’d be very grateful.

system · 2017-02-07T15:56:58.000Z

sudo launchctl list | grep avast

51 com.avast.secureline.update
0 com.avast.secureline.uninstall
248 0 com.avast.secureline.service
0 com.avast.secureline.init
0 com.avast.secureline.burger

Could not import service from caller: caller = otherbsd.323, service = com.avast.secureline.avastsecurelinehelper, error = 119: Service is disabled

system · 2017-02-07T16:33:18.000Z

Same issue. Gone through all steps of changing access point, restart computer, checked router settings and finally uninstall/reinstall. Additionally, cannot review my activation code through avast online site, get error message (305) when trying to do this, so reentering that after reinstall isn’t happening. Server issues on their end? Opened a ticket. They have gotten back to me reasonably fast in the past.

system · 2017-02-07T16:38:11.000Z

Mine has stopped connecting today too, still working on my phone though???

system · 2017-02-07T16:59:27.000Z

I’m having the same problem. Also, after deinstalling SecureLine I can’t activate it anymore from the Avast application.

guyf.laurent · 2017-02-07T17:20:19.000Z

Hello, I get the same problem, even after trying several servers and reinstalling

Eddy · 2017-02-07T17:22:37.000Z

Nothing we can do about it.
This is something for avast to solve.

system · 2017-02-07T17:23:08.000Z

Same here. Was working fine last night, this morning it won’t connect. I have tried multiple locations and none will connect.

Restarted VPN = No change (won’t work)
Restarted Computer = No Change (won’t work).

Obviously since I am replying here I have an internet connection.

Submitted a help ticket but I agree, it is very difficult to get actual support from Avast and I too was hoping an answer was already present in the Forum but I am also fine with waiting for help. I can use an excuse to stay off my computer.

krahulik · 2017-02-07T17:27:16.000Z

Hello,
we have unfortunately an outage of Mac version of SecureLine.

I deeply apologize for the inconvenience caused to you, we are intensively working on recovery of the service at this moment.

Martin

system · 2017-02-07T17:31:18.000Z

Looks like the issue has been fixed on Avast side. Now it works.

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