so i seem to have gotten hit with this consrv.dll stuff. at first i was hit by what i thought to be simple malware, quick fix, right? wrong. got rid of Win 7, only to have avg pull up some trojans later in the day. i have tried deleting/quarantining these files, but after reading up on some topics about it and how slow my laptop is right now, i realized it’s most likely not gone.
i’m not the most technologically intelligent person there is out there (well, at least not when it comes to this complicated stuff), so i apologize in advance if it takes me awhile to understand. how in the world do i get this horrible thing off my laptop?
Me & my boyfriend tried that earlier, but both kept bringing us back to startup repair. He’s thinking the only option is reinstalling windows 7 and wiping the hard drive. Any other options? ???
Bah humbug. Was supposed to get an external harddrive for christmas to back up my work documents on. Ha.
Please print these instruction out so that you know what you are doing
[*]Download OTLPENet.exe to your desktop
[*]Ensure that you have a blank CD in the drive
[*]Double click OTLPENet.exe and this will then open imgburn to burn the file to CD
[*]Reboot your system using the boot CD you just created.Note : If you do not know how to set your computer to boot from CD follow the steps here
[*]As the CD needs to detect your hardware and load the operating system, I would recommend a nice cup of tea whilst it loads
[*]Your system should now display a Reatogo desktop.Note : as you are running from CD it is not exactly speedy [*]Double-click on the OTLPE icon.[*]Select the Windows folder of the infected drive if it asks for a location
[*]When asked “Do you wish to load the remote registry”, select Yes[*]When asked “Do you wish to load remote user profile(s) for scanning”, select Yes
[*]Ensure the box “Automatically Load All Remaining Users” is checked and press OK
[*]OTL should now start
[*]Drag and drop this attached scan.txt into the Custom scans and fixes box, or double click the scan box
[*]Press Run Scan to start the scan.
[*]When finished, the file will be saved in drive C:\OTL.txt
[*]Copy this file to your USB drive if you do not have internet connection on this system
[*]Right click the file and select send to : select the USB drive.
[*]Confirm that it has copied to the USB drive by selecting it
[*]You can backup any files that you wish from this OS
[*]Please post the contents of the C:\OTL.txt file in your reply.
