Hey there,
So I’ve been a paying user of avast for almost 3 odd years now. Been pretty happy with the product so far (with only one big issue related to it before which I managed to solve).
However, about a couple of months ago I started getting frequent crashes (every 1-2 hours comp would freeze and shortly afterwards restart OR would force me to shut it down via the power button).
After updating all the drivers I could on my comp these crashes stopped for about 3 weeks - then started again. Spent ages pouring through forums, testing memory, running diagnostics, checking heat. Eventually ended up digging so deep I found out about bug checking - and it seems the problem is related to Avast!
Here is the WhoCrashed report on the last 3 crashes:
On Tue 28/06/2016 00:34:32 GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\062816-8312-01.dmp
This was probably caused by the following module: aswstm.sys (aswStm+0xA823)
Bugcheck code: 0xD1 (0xFFFFCF8190329000, 0x2, 0x0, 0xFFFFF800C5FD5860)
Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
file path: C:\WINDOWS\system32\drivers\aswstm.sys
product: Avast Antivirus
company: AVAST Software
description: Stream Filter
Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: aswstm.sys (Stream Filter, AVAST Software).
Google query: AVAST Software DRIVER_IRQL_NOT_LESS_OR_EQUAL
On Tue 28/06/2016 00:03:21 GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\062816-8328-01.dmp
This was probably caused by the following module: aswstm.sys (aswStm+0xA823)
Bugcheck code: 0xD1 (0xFFFFCF8115B49000, 0x2, 0x0, 0xFFFFF8010B0D5860)
Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
file path: C:\WINDOWS\system32\drivers\aswstm.sys
product: Avast Antivirus
company: AVAST Software
description: Stream Filter
Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: aswstm.sys (Stream Filter, AVAST Software).
Google query: AVAST Software DRIVER_IRQL_NOT_LESS_OR_EQUAL
On Mon 27/06/2016 23:48:03 GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\062816-9390-01.dmp
This was probably caused by the following module: aswstm.sys (aswStm+0xA823)
Bugcheck code: 0xD1 (0xFFFFCF8110C19000, 0x2, 0x0, 0xFFFFF800F51B5860)
Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
file path: C:\WINDOWS\system32\drivers\aswstm.sys
product: Avast Antivirus
company: AVAST Software
description: Stream Filter
Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: aswstm.sys (Stream Filter, AVAST Software).
Google query: AVAST Software DRIVER_IRQL_NOT_LESS_OR_EQUAL
Conclusion
3 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:
aswstm.sys (Stream Filter, AVAST Software)
If no updates for these drivers are available, try searching with Google on the names of these drivers in combination with the errors that have been reported for these drivers. Include the brand and model name of your computer as well in the query. This often yields interesting results from discussions on the web by users who have been experiencing similar problems.
END OF REPORT
So, I have uninstalled and reinstalled the software. I’ve also made sure to install the recent updates that were just released as well.
But these crashes are still happening. Not sure if there’s a fix or not. Or if it’s only me suffering from these issues. :-\
Will try removing the software from my computer next and see if the crashes persist.
Just thought I’d let you know and pray that you have a solution haha!
P.s - as I wrote this i actually suffered a 4th crash) X_x
Sincerely,
Neo.
