hi everybody,
I bought the “Avast internet securty 2015” version, but
my computer is infected by " consumer-feedback.net"
can you help me please ?
MAx
Consumer-feedback is a scam and a Pop-up Survey Browser Hijacker Object. You should get removal instructions here from a qualified remover to get it off of your machine.
polonus
HI,
thank you very much for your instructions.
I have attached the log file as requested but the log file of the asw… is missing because the aswmbr.exe program has crashed twice
Hi, which browser does this appear in ?
CAUTION : This fix is only valid for this specific machine, using it on another may break your computer
Open notepad and copy/paste the text in the quotebox below into it:
CreateRestorePoint: CHR HKU\S-1-5-21-4187378778-719725594-2868969905-1000\SOFTWARE\Policies\Google: Policy restriction <======= ATTENTION HKU\S-1-5-21-4187378778-719725594-2868969905-1000\SOFTWARE\Policies\Microsoft\Internet Explorer: Policy restriction <======= ATTENTION BHO: ExplorerWnd Helper -> {10921475-03CE-4E04-90CE-E2E7EF20C814} -> C:\Program Files (x86)\IObit\IObit Uninstaller\UninstallExplorer64.dll (IObit) Toolbar: HKLM - No Name - {CC1A175A-E45B-41ED-A30C-C9B1D7A0C02F} - No File Toolbar: HKU\S-1-5-21-4187378778-719725594-2868969905-1000 -> No Name - {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No File CHR HomePage: Default -> hxxp://www.delta-homes.com/?type=hp&ts=1419434841&from=wpm12233&uid=WDCXWD5000LPVX-80V0TT0_WD-WX41A33C2082C2082 2015-01-31 10:34 - 2015-01-31 10:34 - 00088064 _____ () C:\Users\USER\Downloads\2790.tmp 2015-01-28 19:36 - 2015-01-28 19:36 - 00000000 ____D () C:\ProgramData\Browser 2015-01-19 19:18 - 2015-01-19 19:18 - 00000000 ____D () C:\ProgramData\{BAF091CA-86C4-4627-ADA1-897E2621C1B0} 2015-01-18 19:16 - 2015-01-18 19:16 - 00003092 _____ () C:\Windows\System32\Tasks\{78EDEA31-296F-4283-823A-6181DF00BE02} 2015-01-10 13:31 - 2015-01-10 13:31 - 00000000 ____D () C:\Users\USER\aTubeCatcher 2014-12-02 15:18 - 2014-12-02 15:18 - 0022528 _____ () C:\Users\USER\AppData\Local\dsisetup11081504962.exe 2014-12-17 19:51 - 2014-12-17 19:51 - 0022528 _____ () C:\Users\USER\AppData\Local\dsisetup2854487412.exe Task: {8117918B-313B-426E-A02E-AA0C8408FD6A} - System32\Tasks\{78EDEA31-296F-4283-823A-6181DF00BE02} => pcalua.exe -a C:\ProgramData\SafeWeb\uninstall.exe -c /kb=y /ic=1 EmptyTemp: CMD: bitsadmin /reset /allusers
Save this as fixlist.txt, in the same location as FRST.exe
https://dl.dropboxusercontent.com/u/73555776/FRSTfix.JPG
Run FRST and press Fix
On completion a log will be generated please post that
THEN
Please download AdwCleaner by Xplode onto your desktop.
[*]Close all open programs and internet browsers.
[*]Double click on AdwCleaner.exe to run the tool.
[*]Click on Scan.
[*]After the scan is complete click on “Clean”
[*]Confirm each time with Ok.
[*]Your computer will be rebooted automatically. A text file will open after the restart.
[*]Please post the content of that logfile with your next answer.
[*]You can find the logfile at C:\AdwCleaner[S1].txt as well.
hi essexboy,
why I have to run another time frst ?
The stesp I already done are not enough ?
The first FRST was just a scan it neither removed nor cleaned
The FRST run this time is to remove the bad stuff I found
hi,
these are the results
let me know
thank you
Are the popups still appearing ? If so in which browser
nothing at the moment
OK could you monitor it for a while and if all is OK tomorrow let me know and I will tidy up
ok
bye
hi essex boy
In this week apparently all is ok
thank you again
In case of other prblem
I will let you know
bye
Subject to no further problems 
I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems
Now the best part of the day ----- Your log now appears clean 
A good workman always cleans up after himself so…The following will implement some cleanup procedures as well as reset System Restore points:
Remove tools
Download and run Delfix
https://dl.dropboxusercontent.com/u/73555776/delfix.JPG
: Keep Java Updated :
WARNING: Java is the #1 exploited program at this time. The Department of Homeland Security recommends that computer users disable Java
See this article
I would recommend that you completely uninstall Java unless you need it to run an important software.
In that instance I would recommend that you disable Java in your browsers until you need it for that software and then enable it. (See How to diasble Java in your web browser and How to unplug Java from the browser)
If you do need to keep Java then download JavaRa
Run the programme and select Remove Java Runtime. Uninstall all versions of Java present
Once done then run it again and select Update Java runtime > Download and install Latest version
https://dl.dropboxusercontent.com/u/73555776/javara.JPG
Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:
CryptoPrevent install this programme to lock down and prevent crypto ransome ware
https://dl.dropboxusercontent.com/u/73555776/CryptoPrevent.JPG
Update and run weekly to keep your system clean
Click on the link above to be taken to Unchecky.com
click the very large Download button.
click Save
Click Open folder
Right click on the Unchecky_setup and choose to Run as Administrator
Once open click the Install button.
Then click on Finish
Unchecky is now installed and will help you keep unwanted check boxes unchecked, this is a fire and forget programme 
It is critical to have both a firewall and anti virus to protect your system and to keep them updated.
To learn more about how to protect yourself while on the internet read this little guide Best security practices Keep safe 