Contact

user41 · 2024-10-12T18:18:42.392Z

How on earth do I contact these jokers? the email addresses don’t work. The phone is answered silently and then put down.

DavidR · 2024-10-12T18:24:28.913Z

What is it you are seeking help with ?
Perhaps we ‘users’ can point you in the right direction.

user41 · 2024-10-12T23:43:04.710Z

In September, I lost my bank card, got a new one with new number, now it seems someone took out a subscription for avast computer protection. It has been applied to my computer (allegedly, I can’t find it on my laptop), now I’ve been billed for £69.95 and trying to get in contact with avast is impossible, I emailed them only to be told, this email 8s temporarily not being used, tried the email that they supplied me with in their response and that doesn’t work either. Any ideas/suggestions?

DavidR · 2024-10-13T17:58:51.769Z

Not knowing exactly where you went - I could be repeating an exercise you have tried.
Refund request - https://support.avast.com/en-ww/contact/sales_refund If you haven’t got the Order ID, etc enter 00000000 and give as much information that you can to help identify it.
For those who can’t get past the Telephone Support - try this link. You can opt for live chat or email instead of phone Home | Official Avast Support - I would say email is the better option as it documents your issue and you have a copy in your outbox.

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