I did:

@stuart646,
In addition, you have the knowledgebase articles for sales http://support.avast.com/index.php?_m=knowledgebase&_a=view

So, enough contacts and methods to solve this issue, IF stuart can identify himself to the sales department.

The iYogi possibility is ONLY valid for those users already having the correct info (like correct registered email address, license and so on). For this case (where the complete valid info is not clear even to the final user), that service is NOT a valid method to solve this problem (not for free and not even paying).