Contacting Support Regarding Billing

system · 2017-06-20T11:51:50.000Z

Why is it so difficult to be able to speak to a ‘live’ person regarding you account. Every time I phone the support number I get told to go to the www.avast.com/support and deal with it through there. The issue being support is only FAQ’s or contact which then requests your initial order number - every number I put in there is rejected so the form will not submit.

How do I contact a real person either via online chat or on the telephone ?

Eddy · 2017-06-20T11:53:04.000Z

Billing (and related) issues are only handled through the ticket system.

Asyn · 2017-06-20T11:53:30.000Z

Marjorie16 post:1:

How do I contact a real person either via online chat or on the telephone ?

In short, you can’t - you need to use the ticket system.

system · 2017-06-22T01:02:10.000Z

Can someone here tell me why I have yet to be contacted by any avast representative in regards to my refund it’s been 5 hours now. In all honesty after this is whole ordeal is over i’m moving on from avast, I can’t take the bad service.

Eddy · 2017-06-22T01:19:19.000Z

Learn to have patience.
Ticket handling time is currently 10-15 business days.

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