I wish to contact you because I have seriously problems with my laptop and I don’t know what to do to fix it.
Indeed, for a while now, my laptop became very slow. But I didn’t pay attention as it worked quite well (I could surf on internet without problems).
Since several weeks I can’t surf on internet without being disturbed by adds (Bigdeal, crazydeal,…). Since yesterday, my laptop can’t continuously connect into internet. The connexion is continuously interrupted.
To remediate the problems, I uploaded AdwCleaner, Malwarebytes and I installed Avast. A friend of mine recommanded to use this anti virus. She was also infected by Bigdeal and told me that the Avast team managed to fix her laptop. Otherwise I am currently using her avast account because I didn’t manage to create mine because of my laptop connexion problems.
I never got a such critical problem with any laptop. You are my last chance to fix it and I would be very greatful to help me.
Please go to START (Windows Orb) >> Control Panel >> Uninstall a Program or Programs and Features and remove the following (if listed):
Google Chrome
To do so, left clicking on the name once and then click Uninstall/Change at the bar above the list window.
Follow the prompts of the uninstaller BUT please read carefully any questions it asks before answering; some uninstallers will try and deceive you into keeping the software.
Allow the tool to load and check for an updated version of the tool. The status line will inform you of when the tool is ready to run.
Press the Fix button just once and wait.
If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
When finished FRST will generate a log on the Desktop, called Fixlog.txt.
Please attach it to your reply.
LAST >>>>
Chrome → The malware had changed the version of Chrome to a less secure type. The only way to fix this is to uninstall Chrome and re-install it.
64 bit: Go to here and download a fresh installer for Chrome 64bit.
Double click on the downloaded file to install the latest version of Chrome. Your settings and extensions should be added automatically; please let me know if there are any errors with this.
Just a comment: Because I couldn’t use Google chrome I used Internet Explorer. I didn’t see any adds from bigdeal and others. However the connexion to internet was often interupted.
Download AdwCleaner from here or from here. Save the file to the desktop.
NOTE: If you are using IE 8 or above you may get a warning that stops the program from downloading. Just click on the warning and allow the download to complete.
Close all open windows and browsers.
Vista/7/8 users: Right click the AdwCleaner icon on the desktop, click Run as administrator and accept the UAC prompt to run AdwCleaner.
You will see the following console:
- Click the [b]Scan[/b] button and wait for the scan to finish.
- After the Scan has finished the window may or may not show what it found and above, in the progress bar, you will see: [b]Waiting for action. Please uncheck elements you don't want to remove.[/b]
- Click the [b]Clean[/b] button.
- [b]Everything checked[/b] will be deleted.
- When the program has finished cleaning a report appears.
- Once done it will ask to reboot, allow this
Great news!! And your logs look clean so off you go!! ;D ;D ;D
Clean up of Malware Removal Tools
Now that we are through using these tools, let’s clean them off your system so that should you ever need to have malware removed again (we hope not) fresh, updated copies will be downloaded.
[]Download Delfix from here to your desktop and double click it to start the program
[*]Ensure Remove disinfection tools is ticked Also tick:
[]Activate UAC
[]Create registry backup
[]Purge system restore
[*]Reset system settings