Continuous email spam messages!

Viruses and worms
1

Hi i keep getting suspicious email warnings from avast, ive run a full system scan and removed W32.Tibs-AZI, but i still get these messages popping up every few minutes! I’ve also scanned using ewido, ad aware and hijack this. But nothing the scan has been clean. Here is my hijack this log, any help would greatly be appreciated. Many thanks

Logfile of HijackThis v1.99.1
Scan saved at 13:33:38, on 05/07/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16473)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\savedump.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\system32\brsvc01a.exe
C:\WINDOWS\system32\brss01a.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\windows\system\hpsysdrv.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\WINDOWS\ALCWZRD.EXE
C:\WINDOWS\ALCMTR.EXE
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
C:\Program Files\DAEMON Tools\daemon.exe
C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\WINDOWS\System32\PAStiSvc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Lavasoft\Ad-Aware 2007\Ad-Aware2007.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar5.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar5.dll
O4 - HKLM..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM..\Run: [High Definition Audio Property Page Shortcut] HDAShCut.exe
O4 - HKLM..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM..\Run: [AlcWzrd] ALCWZRD.EXE
O4 - HKLM..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM..\Run: [iTunesHelper] “C:\Program Files\iTunes\iTunesHelper.exe”
O4 - HKLM..\Run: [QuickTime Task] “C:\Program Files\QuickTime\qttask.exe” -atboottime
O4 - HKLM..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM..\Run: [!AVG Anti-Spyware] “C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe” /minimized
O4 - HKLM..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKCU..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
O4 - HKCU..\Run: [DAEMON Tools] “C:\Program Files\DAEMON Tools\daemon.exe” -lang 1033
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll
O9 - Extra ‘Tools’ menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll
O9 - Extra button: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
O9 - Extra ‘Tools’ menuitem: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra ‘Tools’ menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe (file missing)
O9 - Extra ‘Tools’ menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe (file missing)
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab31267.cab
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/eng/partner/default/kavwebscan_unicode.cab
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - “C:\PROGRA~1\MSNMES~1\msgrapp.dll” (file missing)
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft AB - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe" /service (file missing)
O23 - Service: avast! Web Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe" /service (file missing)
O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: BrSplService (Brother XP spl Service) - brother Industries Ltd - C:\WINDOWS\system32\brsvc01a.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: STI Simulator - Unknown owner - C:\WINDOWS\System32\PAStiSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

2

You don’t appear to have an active firewall ?

Undesirable (though unrelated to your spam:
C:\WINDOWS\ALCMTR.EXE
O4 - HKLM..\Run: [Alcmtr] ALCMTR.EXE
See http://www.bleepingcomputer.com/startups/ALCMTR.EXE-240.html

Command: ALCMTR.EXE Description: Realtek AC97 Audio - Event Monitor. "Sypware" file used surreptitiously monitor one's actions. It is not a sinister one, like remote control programs, but it is being used by Realtek to gather data about customers File Location: %WinDir%

Also see, http://www.processlibrary.com/directory/files/alcmtr

If you haven’t already got this software (freeware), download, install, update and run it, preferably in safe mode.
AVG anti-spyware (formerly Ewido). Or SUPERantispyware Or Spyware Terminator.

This might well be able to hide from HiJackThis so some would suggest you rename hijackthis.exe to something else so it can’t evade detection, something like hjt.exe and run the program again after trying one of the above applications.

3

right ive run AVG anti-spyware, spybot search and destroy, AD_Aware, spyware terminator and used the online kaspersky, aswell as scanning with avast! I renamed Hijack This exe and below is the log. I also removed the ALCMTR.exe and O4 - HKLM..\Run: [Alcmtr] ALCMTR.EXE, i also used Crap Cleaner to remove temp files etc, but im still getting the same suspicious email warnings and ive ran out of ideas.
Thanks for the speedy reply David, any other help would be greatly appreciated.

Logfile of HijackThis v1.99.1
Scan saved at 17:18:25, on 05/07/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16473)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\system32\brsvc01a.exe
C:\WINDOWS\system32\brss01a.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\windows\system\hpsysdrv.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\WINDOWS\ALCWZRD.EXE
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
C:\Program Files\DAEMON Tools\daemon.exe
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\WINDOWS\System32\PAStiSvc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Hijackthis\hjt.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {1CB20BF0-BBAE-40A7-93F4-6435FF3D0411} - C:\PROGRA~1\Crawler\Toolbar\ctbr.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar5.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar5.dll
O3 - Toolbar: &Crawler Toolbar - {4B3803EA-5230-4DC3-A7FC-33638F3D3542} - C:\PROGRA~1\Crawler\Toolbar\ctbr.dll
O4 - HKLM..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM..\Run: [High Definition Audio Property Page Shortcut] HDAShCut.exe
O4 - HKLM..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM..\Run: [AlcWzrd] ALCWZRD.EXE
O4 - HKLM..\Run: [iTunesHelper] “C:\Program Files\iTunes\iTunesHelper.exe”
O4 - HKLM..\Run: [QuickTime Task] “C:\Program Files\QuickTime\qttask.exe” -atboottime
O4 - HKLM..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM..\Run: [!AVG Anti-Spyware] “C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe” /minimized
O4 - HKLM..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKCU..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
O4 - HKCU..\Run: [DAEMON Tools] “C:\Program Files\DAEMON Tools\daemon.exe” -lang 1033
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O8 - Extra context menu item: Crawler Search - tbr:iemenu
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll
O9 - Extra ‘Tools’ menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll
O9 - Extra button: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
O9 - Extra ‘Tools’ menuitem: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra ‘Tools’ menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe (file missing)
O9 - Extra ‘Tools’ menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe (file missing)
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab31267.cab
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/eng/partner/default/kavwebscan_unicode.cab
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - “C:\PROGRA~1\MSNMES~1\msgrapp.dll” (file missing)
O18 - Protocol: tbr - {4D25FB7A-8902-4291-960E-9ADA051CFBBF} - C:\PROGRA~1\Crawler\Toolbar\ctbr.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft AB - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe" /service (file missing)
O23 - Service: avast! Web Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe" /service (file missing)
O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: BrSplService (Brother XP spl Service) - brother Industries Ltd - C:\WINDOWS\system32\brsvc01a.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: STI Simulator - Unknown owner - C:\WINDOWS\System32\PAStiSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

4

As I said the alcmtr.exe was not related to the spam.

You didn’t answer the firewall question, a firewall is an essential element of your security. The undetected trojan spambot you have may well have been downloaded by another application on your system. Without a good firewall it is hard to get clean as quickly as you get rid of something there could be more of the same downloaded.

You need to update Sun Java as you are running is out of date. Get the latest version, once you have done this, uninstall all older versions from Control Panel > Add/Remove Programs.
http://www.java.com/en/download/index.jsp

You also have some remnants of Symantec products (O23 entries), what is it or was it from symantec you had installed ?

Other than the above I don’t see anything obvious, so it may be that you have some stealthed/hidden stuff on your system.

Also see, anti-rootkit, detection, removal & protection http://www.antirootkit.com/software/index.htm.

5

Sorry, unfortunately this virus isnt actually on my computer, its on my parents back home. I’ll look into putting on a firewall, any good (free) suggestions? Ive used zone alarm before while it was good, it seems like it may be a little much for my parents. Symantec was the anti virus they were using previously. Apparently when they first got (by reading an email entitled “A Friend has sent you a postcard”) the virus they mentioned stormworm, if thats any help. Ill update Java now and try black light, and get back to you. Much appreciated for all the help.

6

OK, just finished scanning for hidden/stealth programs using BlackLight and it has found these 2:

windev-19e3-51c0.sys
windev-peers.ini

Any idea if these 2 are causing the problem?
Thanks

7

They are them Combofix will kill them

Download ComboFix from Here or Here to your Desktop.

[*]Double click combofix.exe and follow the prompts.
[*]When finished, it shall produce a log for you. Post that log and a HiJackthis log in your next reply

Note: Do not mouseclick combofix’s window while its running. That may cause it to stall

8

Zone Alarm free although not the best has one of the more friendly user interfaces and since you have used it before would make it easier for you to educate your parents, there are others, such as, Comodo, PCTools Firewall Plus, Jetico, etc.

See some firewall tests for comparison, some are freeware but many are paid for versions http://www.firewallleaktester.com/tests.php. Also see http://www.thefreecountry.com/security/firewalls.shtml
Also see http://www.matousec.com/projects/windows-personal-firewall-analysis/leak-tests-results.php later set of results

If you know what one and version etc, we may be able to suggest a removal tool to ensure all remnants are gone.

[/quote]
There are a lot of these social engineering type emails designed to get you curious and either open an attached email or click on a link, you have to make them aware don’t open attachments or click links in unsolicited email. Even if this email appears to come from a friend, this can be forged, confirm the origin, if in doubt have them delete it, losing an email is preferable to getting infected.

Hopefully you will be on the road to recovery since these have been found and essexboy has joined the party. The combofix tool is powerful and he is very adept in its use.

9

Right the messages dont appear anymore, so i assume it has been removed? I removed them with Panda rootkit Cleaner but ran combofix anyway, heres the log for hijack this:
Many thanks

Logfile of HijackThis v1.99.1
Scan saved at 20:11:26, on 05/07/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16473)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\system32\brsvc01a.exe
C:\WINDOWS\system32\brss01a.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\WINDOWS\System32\PAStiSvc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\windows\system\hpsysdrv.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\WINDOWS\ALCWZRD.EXE
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
C:\Program Files\DAEMON Tools\daemon.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\explorer.exe
C:\WINDOWS\system32\notepad.exe
C:\Program Files\Hijackthis\hjt.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {1CB20BF0-BBAE-40A7-93F4-6435FF3D0411} - C:\PROGRA~1\Crawler\Toolbar\ctbr.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar5.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar5.dll
O3 - Toolbar: &Crawler Toolbar - {4B3803EA-5230-4DC3-A7FC-33638F3D3542} - C:\PROGRA~1\Crawler\Toolbar\ctbr.dll
O4 - HKLM..\Run: [High Definition Audio Property Page Shortcut] HDAShCut.exe
O4 - HKLM..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM..\Run: [AlcWzrd] ALCWZRD.EXE
O4 - HKLM..\Run: [iTunesHelper] “C:\Program Files\iTunes\iTunesHelper.exe”
O4 - HKLM..\Run: [QuickTime Task] “C:\Program Files\QuickTime\qttask.exe” -atboottime
O4 - HKLM..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM..\Run: [!AVG Anti-Spyware] “C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe” /minimized
O4 - HKLM..\Run: [SunJavaUpdateSched] “C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe”
O4 - HKCU..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
O4 - HKCU..\Run: [DAEMON Tools] “C:\Program Files\DAEMON Tools\daemon.exe” -lang 1033
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O8 - Extra context menu item: Crawler Search - tbr:iemenu
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\npjpi160_01.dll
O9 - Extra ‘Tools’ menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\npjpi160_01.dll
O9 - Extra button: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
O9 - Extra ‘Tools’ menuitem: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra ‘Tools’ menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe (file missing)
O9 - Extra ‘Tools’ menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe (file missing)
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab31267.cab
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/eng/partner/default/kavwebscan_unicode.cab
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - “C:\PROGRA~1\MSNMES~1\msgrapp.dll” (file missing)
O18 - Protocol: tbr - {4D25FB7A-8902-4291-960E-9ADA051CFBBF} - C:\PROGRA~1\Crawler\Toolbar\ctbr.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft AB - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe" /service (file missing)
O23 - Service: avast! Web Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe" /service (file missing)
O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: BrSplService (Brother XP spl Service) - brother Industries Ltd - C:\WINDOWS\system32\brsvc01a.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: STI Simulator - Unknown owner - C:\WINDOWS\System32\PAStiSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

10

And heres the combofix log, which will have to be split into 2 as it exceeds 10000 characters

“HP_Owner” - 2007-07-05 20:04:27 - ComboFix 07-07-04.4 - Service Pack 2

((((((((((((((((((((((((( Files Created from 2007-06-05 to 2007-07-05 )))))))))))))))))))))))))))))))

2007-07-05 20:04 51,200 --a------ C:\WINDOWS\nircmd.exe
2007-07-05 19:13 8,704 --a------ C:\WINDOWS\system32\drivers\pkjssnpvvpga.sys
2007-07-05 18:26 0 --a------ C:\WINDOWS\mozver.dat
2007-07-05 15:04 d-------- C:\Program Files\Crawler
2007-07-05 15:03 d-------- C:\Program Files\Spyware Terminator
2007-07-05 15:03 d-------- C:\DOCUME~1\HP_Owner\APPLIC~1\Spyware Terminator
2007-07-05 15:03 d-------- C:\DOCUME~1\ALLUSE~1\APPLIC~1\Spyware Terminator
2007-07-05 13:45 d-------- C:\DOCUME~1\ALLUSE~1\APPLIC~1\Spybot - Search & Destroy
2007-07-05 12:54 d-------- C:\Program Files\Lavasoft
2007-07-05 12:54 d-------- C:\Program Files\Common Files\Wise Installation Wizard
2007-07-05 12:54 d-------- C:\DOCUME~1\ALLUSE~1\APPLIC~1\Lavasoft
2007-07-05 12:30 d-------- C:\Program Files\CCleaner
2007-07-05 12:29 d-------- C:\WINDOWS\system32\Kaspersky Lab
2007-07-05 11:38 10,872 --a------ C:\WINDOWS\system32\drivers\AvgAsCln.sys
2007-07-04 21:15 95,872 --a------ C:\WINDOWS\system32\AvastSS.scr
2007-07-04 21:15 94,552 --a------ C:\WINDOWS\system32\drivers\aswmon2.sys
2007-07-04 21:15 85,952 --a------ C:\WINDOWS\system32\drivers\aswmon.sys
2007-07-04 21:15 745,600 --a------ C:\WINDOWS\system32\aswBoot.exe
2007-07-04 21:15 43,176 --a------ C:\WINDOWS\system32\drivers\aswTdi.sys
2007-07-04 21:15 26,888 --a------ C:\WINDOWS\system32\drivers\aavmker4.sys
2007-07-04 21:15 23,416 --a------ C:\WINDOWS\system32\drivers\aswRdr.sys
2007-07-04 21:15 d-------- C:\Program Files\Alwil Software
2007-06-15 18:20 d-------- C:\DOCUME~1\Lauren\APPLIC~1\vlc
2007-06-15 11:02 d-------- C:\DOCUME~1\HP_Owner\APPLIC~1\vlc
2007-06-15 11:01 d-------- C:\Program Files\VideoLAN

(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))

2007-07-05 16:17:50 -------- d-----w C:\Program Files\DAEMON Tools
2007-07-04 20:11:37 -------- d-----w C:\Program Files\Common Files\Symantec Shared
2007-07-04 20:11:35 -------- d-----w C:\DOCUME~1\HP_Owner\APPLIC~1\Symantec
2007-07-04 20:10:27 -------- d-----w C:\Program Files\Symantec
2007-06-10 13:08:24 -------- d-----w C:\Program Files\DivX
2007-06-04 14:18:48 9,344 ----a-w C:\WINDOWS\system32\drivers\NSDriver.sys
2007-06-04 14:17:02 8,320 ----a-w C:\WINDOWS\system32\drivers\AWRTRD.sys
2007-06-04 14:14:56 6,272 ----a-w C:\WINDOWS\system32\drivers\AWRTPD.sys
2007-05-16 15:12:02 683,520 ----a-w C:\WINDOWS\system32\inetcomm.dll
2007-05-16 06:16:13 -------- d-----w C:\Program Files\QuickTime
2007-04-25 14:21:15 144,896 ----a-w C:\WINDOWS\system32\schannel.dll
2007-04-23 00:15:18 200,704 ----a-w C:\WINDOWS\system32\ssldivx.dll
2007-04-23 00:15:18 1,044,480 ----a-w C:\WINDOWS\system32\libdivx.dll
2007-04-18 16:12:23 2,854,400 ----a-w C:\WINDOWS\system32\msi.dll
2007-04-16 21:47:36 33,624 ----a-w C:\WINDOWS\system32\wups.dll
2007-04-16 21:45:54 1,710,936 ----a-w C:\WINDOWS\system32\wuaueng.dll
2007-04-16 21:45:48 549,720 ----a-w C:\WINDOWS\system32\wuapi.dll
2007-04-16 21:45:42 325,976 ----a-w C:\WINDOWS\system32\wucltui.dll
2007-04-16 21:45:36 203,096 ----a-w C:\WINDOWS\system32\wuweb.dll
2007-04-16 21:45:28 92,504 ----a-w C:\WINDOWS\system32\cdm.dll
2007-04-16 21:45:20 53,080 ----a-w C:\WINDOWS\system32\wuauclt.exe
2007-04-16 21:45:20 43,352 ----a-w C:\WINDOWS\system32\wups2.dll
2007-04-13 14:19:52 7,680 ----a-w C:\WINDOWS\system32\lsdelete.exe

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))

Note empty entries & legit default entries are not shown

[HKEY_LOCAL_MACHINE~\Browser Helper Objects{06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}]
2006-12-18 05:16 59032 --a------ C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll

[HKEY_LOCAL_MACHINE~\Browser Helper Objects{1CB20BF0-BBAE-40A7-93F4-6435FF3D0411}]
2007-06-19 04:30 879616 --a------ C:\PROGRA~1\Crawler\Toolbar\ctbr.dll

[HKEY_LOCAL_MACHINE~\Browser Helper Objects{53707962-6F74-2D53-2644-206D7942484F}]
2005-05-31 01:04 853672 --a------ C:\Program Files\Spybot - Search & Destroy\SDHelper.dll

[HKEY_LOCAL_MACHINE~\Browser Helper Objects{761497BB-D6F0-462C-B6EB-D4DAF1D92D43}]
2007-03-14 03:43 501400 --a------ C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll

[HKEY_LOCAL_MACHINE~\Browser Helper Objects{AA58ED58-01DD-4d91-8333-CF10577473F7}]
2007-01-20 00:55 2403392 -ra------ c:\program files\google\googletoolbar5.dll

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
“High Definition Audio Property Page Shortcut”=“HDAShCut.exe” [2005-01-08 01:07 C:\WINDOWS\system32\HdAShCut.exe]
“ATIPTA”=“C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe” [2005-04-15 05:05]
“AlcWzrd”=“ALCWZRD.EXE” [2005-05-04 18:01 C:\WINDOWS\ALCWZRD.EXE]
“PCDrProfiler”=“”
“iTunesHelper”=“C:\Program Files\iTunes\iTunesHelper.exe” [2007-03-14 19:05]
“QuickTime Task”=“C:\Program Files\QuickTime\qttask.exe” [2007-04-27 09:41]
“avast!”=“C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe” [2007-04-30 16:42]
“!AVG Anti-Spyware”=“C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe” [2007-06-11 10:25]
“SunJavaUpdateSched”=“C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe” [2007-03-14 03:43]

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
“ctfmon.exe”=“C:\WINDOWS\system32\ctfmon.exe” [2004-08-04 13:00]
“swg”=“C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe” [2007-02-01 23:43]
“DAEMON Tools”=“C:\Program Files\DAEMON Tools\daemon.exe” [2006-11-12 11:48]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ShellExecuteHooks]
“{57B86673-276A-48B2-BAE7-C6DBB3020EB8}”=“C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\shellexecutehook.dll” [2007-05-30 13:29]

[HKEY_LOCAL_MACHINE\system\currentcontrolset\control\safeboot\minimal\aawservice]

[HKEY_LOCAL_MACHINE\system\currentcontrolset\control\safeboot\minimal\AVG Anti-Spyware Driver]

[HKEY_LOCAL_MACHINE\system\currentcontrolset\control\safeboot\minimal\AVG Anti-Spyware Guard]

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^Adobe Reader Speed Launch.lnk]
path=C:\Documents and Settings\All Users\Start Menu\Programs\Startup\Adobe Reader Speed Launch.lnk
backup=C:\WINDOWS\pss\Adobe Reader Speed Launch.lnkCommon Startup

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^HP Digital Imaging Monitor.lnk]
path=C:\Documents and Settings\All Users\Start Menu\Programs\Startup\HP Digital Imaging Monitor.lnk
backup=C:\WINDOWS\pss\HP Digital Imaging Monitor.lnkCommon Startup

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^Microsoft Office.lnk]
path=C:\Documents and Settings\All Users\Start Menu\Programs\Startup\Microsoft Office.lnk
backup=C:\WINDOWS\pss\Microsoft Office.lnkCommon Startup

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^Status Monitor.lnk]
path=C:\Documents and Settings\All Users\Start Menu\Programs\Startup\Status Monitor.lnk
backup=C:\WINDOWS\pss\Status Monitor.lnkCommon Startup

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\ControlCenter2.0]
C:\Program Files\Brother\ControlCenter2\brctrcen.exe /autorun

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Google Desktop Search]
“C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe” /startup

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\HP Software Update]
C:\Program Files\HP\HP Software Update\HPwuSchd2.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\HPHUPD08]
c:\Program Files\HP\Digital Imaging{33D6CC28-9F75-4d1b-A11D-98895B3A3729}\hphupd08.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\IndexSearch]
C:\Program Files\ScanSoft\PaperPort\IndexSearch.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\iTunesHelper]
“C:\Program Files\iTunes\iTunesHelper.exe”

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\KBD]
C:\HP\KBD\KBD.EXE

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\LSBWatcher]
c:\hp\drivers\hplsbwatcher\lsburnwatcher.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\MSMSGS]
“C:\Program Files\Messenger\msmsgs.exe” /background

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\PaperPort PTD]
C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe

11

part2 of the combofixlog

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\QuickTime Task]
“C:\Program Files\QuickTime\qttask.exe” -atboottime

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Recguard]
C:\WINDOWS\SMINST\RECGUARD.EXE

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\SetDefPrt]
C:\Program Files\Brother\Brmfl05a\BrStDvPt.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\SoundMan]
SOUNDMAN.EXE

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\SSBkgdUpdate]
“C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe” -Embedding -boot

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\SunJavaUpdateSched]
“C:\Program Files\Java\jre1.5.0_09\bin\jusched.exe”

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\swg]
C:\Program Files\Google\GoogleToolbarNotifier\1.0.720.3640\GoogleToolbarNotifier.exe

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\D]
AutoRun\command- C:\WINDOWS\system32\RunDLL32.EXE Shell32.DLL,ShellExec_RunDLL Info.exe protect.ed 480 480

catchme 0.3.915 W2K/XP/Vista - rootkit detector by Gmer, http://www.gmer.net
Rootkit scan 2007-07-05 20:08:11
Windows 5.1.2600 Service Pack 2 NTFS

scanning hidden processes …

scanning hidden autostart entries …

scanning hidden files …

scan completed successfully
hidden files: 0

Completion time: 2007-07-05 20:09:12

--- E O F ---
12

Its norton antivirus 06 i believe. I just wanted to say a big thanks! You have been a great help, I can only imagine how long I would have been sat infront of this computer scratching my head otherwise! Right, now to just look into a firewall and im all set! Thanks again, its been greatly appreciated

13

Your welcome.

A link worth looking at, which is a program removal tool that can remove the remnants of a number of different Norton Programs:
Removing your Norton program using SymNRT

14

Could you upload this file to Virus Total and post the analysis results

C:\WINDOWS\system32\drivers\pkjssnpvvpga.sys

15

Methinks KILL it

Please download the OTMoveIt http://download.bleepingcomputer.com/oldtimer/OTMoveIt.exe by OldTimer.
Save it to your desktop.
Please double-click OTMoveIt.exe to run it.
Copy the file paths below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy):

C:\WINDOWS\system32\drivers\pkjssnpvvpga.sys

Return to OTMoveIt, right click on the “Paste List of Files/Folders to be moved” window and choose Paste.
Click the red Moveit! button.
Copy everything on the Results window to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy), and paste it on your next reply with a new Hijack log.
Close OTMoveIt
If a file or folder cannot be moved immediately you may be asked to reboot the machine to finish the move process. If you are asked to reboot the machine choose Yes.

16

Lets not forget to send undetected samples to avast before killing them.

Send the sample to virus@avast.com zipped and password protected with password in email body and false positive/undetected malware in the subject.

Or you can also add the file to the User Files (File, Add) section of the avast chest where it can do no harm and send it from there (select the file, right click, email to Alwil Software). No need to zip and PW protect when the sample is sent from chest. A copy of the file/s will remain in the original location, so any further action you take can remove that (e.g. OTMoveIt.exe that essexboy mentioned).

17

right ive uploaded it, and have killed it. Im just waiting for the results to be emailed to me and ill post them here. Here is the hijack this log and the moveit thingy

C:\WINDOWS\system32\drivers\pkjssnpvvpga.sys moved successfully.

Created on 07/07/2007 14:39:03

Logfile of HijackThis v1.99.1
Scan saved at 14:41:59, on 07/07/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16473)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\system32\brsvc01a.exe
C:\WINDOWS\system32\brss01a.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\WINDOWS\System32\PAStiSvc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\WINDOWS\ALCWZRD.EXE
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\DAEMON Tools\daemon.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\HP_Owner\Desktop\OTMoveIt.exe
C:\Program Files\Hijackthis\hjt.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {1CB20BF0-BBAE-40A7-93F4-6435FF3D0411} - C:\PROGRA~1\Crawler\Toolbar\ctbr.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar5.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.301.7164\swg.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar5.dll
O3 - Toolbar: &Crawler Toolbar - {4B3803EA-5230-4DC3-A7FC-33638F3D3542} - C:\PROGRA~1\Crawler\Toolbar\ctbr.dll
O4 - HKLM..\Run: [High Definition Audio Property Page Shortcut] HDAShCut.exe
O4 - HKLM..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM..\Run: [AlcWzrd] ALCWZRD.EXE
O4 - HKLM..\Run: [iTunesHelper] “C:\Program Files\iTunes\iTunesHelper.exe”
O4 - HKLM..\Run: [QuickTime Task] “C:\Program Files\QuickTime\qttask.exe” -atboottime
O4 - HKLM..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM..\Run: [!AVG Anti-Spyware] “C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe” /minimized
O4 - HKLM..\Run: [SunJavaUpdateSched] “C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe”
O4 - HKCU..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU..\Run: [DAEMON Tools] “C:\Program Files\DAEMON Tools\daemon.exe” -lang 1033
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O8 - Extra context menu item: Crawler Search - tbr:iemenu
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra ‘Tools’ menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra button: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
O9 - Extra ‘Tools’ menuitem: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra ‘Tools’ menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe (file missing)
O9 - Extra ‘Tools’ menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe (file missing)
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab31267.cab
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/eng/partner/default/kavwebscan_unicode.cab
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - “C:\PROGRA~1\MSNMES~1\msgrapp.dll” (file missing)
O18 - Protocol: tbr - {4D25FB7A-8902-4291-960E-9ADA051CFBBF} - C:\PROGRA~1\Crawler\Toolbar\ctbr.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft AB - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe" /service (file missing)
O23 - Service: avast! Web Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe" /service (file missing)
O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: BrSplService (Brother XP spl Service) - brother Industries Ltd - C:\WINDOWS\system32\brsvc01a.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: STI Simulator - Unknown owner - C:\WINDOWS\System32\PAStiSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

18

Your HJT log analysis… http://www.wikifortio.com/710489/knockedeye.html

19

You aren’t normally contacted unless they require more information.

I don’t see anything obvious in your HJT log, though I also don’t see a firewall yet, this is essential and without one that provides outbound protection you could easily be reinfected. You still have the symantec entries.

20

Their system was down, it said i was 1030 in the queue and i could keep waiting 2 minutes at a time, or they would email me the results, so i asked for the results to be emailed to me. Havent put the firewall on yet or removed the symantec stuff as im just waiting on my parents decision in regards to the firewall and then it will all be sorted! Thanks.