Could not start AMS service

Avast Business Avast Distributed Network Manager
1

Dear All,

I just installed Avast management server in my win XP SP2. When I try to start the service from Control Panel > Adminstration Tool > Service, it said :
Could not start the avast! Management Server Service Error 1069: The service did not start due logon failure.
How can I fix this ?

regards,

Arie Reynaldi Z

2

The username and/or password that is used to start the service is not correct.

Please correct it in the service’s properties (Log On tab).

Thanks
Vlk

3

Thanks!
for some reason, it was set to use different credentials. Your advice fixed it, I can start the service and log into the admin console now

dreadmonkey

4

Vlk, how can I do this using ADNM? I changed the password for the user that authenticates due to restructuring of our IT department.

Thanks

5

On the avast! Distributed Network Manager (ADNM) Administrator’s Guide, on page 11…
Control Panel / Administrative Tools / Services / avast! Management Server, I suppose…

6

Thanks for your smart reply Tech… problem is, I already have the client deployed. I don’t want to have to go and change this for each client. Should a do a full rollout again with my new authentication credentials?

Is there an easy way to do this for all my clients using the ADNM?

7

As far I know, you couldn’t do that. But, I’m a PC user, I don’t know that much about ADNM version… :cry:
I need help from Vlk :wink:

Extracted from the manual: This account must have local administrative rights, and should also have at least read-only access to all network resources (to enable network scanning).
Please especially note that:
• the account must be valid on all machines on which you’ll be using this installation package.
• If you later change the password of this account, you’ll have to manage the change of this information for all services on all computers, which may not be an easy task. :cry:

8

yeah… I saw that… I’m just going to do a re-deploy :stuck_out_tongue:

Thanks for your help Tech

9

If you can, wait for Vlk’s help… he knows what he’s saying, not me ;D :wink:
You’re welcome to avast forums.

10

So, if I understand it correctly, you’re not talking about the account used for the AMS service (usually installed only on one machine - the management server), but for the avast managed clients AV service (deployed on each and every workstation), right?

If so, well, yeah, that’s sort of a problem. :slight_smile: I mean, it has traditionally been a problem when a password for an account used to log on a service changes (this applies to many Windows distributed applications, not only avast).

Your best bet is indeed to re-roll the whole protection. That is, uninstall the currently installed management clients (using an Uninstallation task in ADNM) and then install again (using an Installation task in ADNM) - BTW both Installation and Uninstallation tasks can be found in the Deployment tasks folder in the console.

On a side note, I now recommend using the LocalSystem account for the avast services. It is functionally equivalent, and effectively removes this problem as the LocalSystem account never has a password.

Sorry for the hassle… :-\

Thanks
Vlk

11

Is there a place in the install task to set the service to start with the LocalSystem account? The login accounts section is only for installation of the client software correct?