Take a look at the attached screen captures. The one with the mail accounts shown is from a computer that works fine as far as SSL scanning is concerned. The one without the mail accounts shown is from a computer that gives error messages when I bring up my email program, Postbox or when I try to send an email.
Is there a way to allow the two computers to look the same as far as those graphics are concerned? I would appreciate your help.
No idea if that would help but it would be wonderful if it did.
Are you using two different versions of Avast? I’m using the latest version, and there is no place to enter Email information. Mine looks like the bottom image.
@ jadinolf
Essentially there shouldn’t be any entries in the SSL scanning section (as the text at the bottom of the window basically confirms), I don’t know why you have those two there. But you have to have the gmail account setting in your email client set as if avast was never in the picture.
Whilst they are there there may well be a problem. I also notice that you have them set to POP3 and SMTP, when gmail would be using IMAP normally wouldn’t it.
I have gmail but I only use it as webmail based I don’t
Hi Pondus, all are gmail. Don’t confuse this with the gmail that we are all familiar with. My ISP made a deal with Google to handle their email but up until now, all was fine. Now I don’t know what is responsible for my problems- avast!, gmail or my email program but no one has offered any help. My guess is avast!
Problem started about April 27. Funny things is all of my computers experience that certificate thing but now they are fine. I am left with 3 computers that misbehaved so I removed avast! from two of them and the email/certificate problem went away. I am determined to get the last computer working but I have failed at every attempt.
if you dont get it to work your mail is still protected.
Google protect all mail accounts with postini spam virus filter, using two AV engines from Authentium and McAfee
Pondus, I had licenses for 6 computers and since my emails ARE protected by Google, I will disable email checking on the problematic computer and go on with my life. I want avast! on at least the three computers I use the most - the Windows 7 ones.
think email scanning is primarily a waste of resources. I don’t see how it would pick up something that the real time scanner wouldn’t pick up before execution anyway.
Sorry David. I thought that I had replied to your post. I think the forum sort of stopped me.
Yes, my servers are pop.gmail.com and smtp.gmail.com - no further explanation. Has worked for me for many years.
Of course, I do have web mail and if I use it, my email looks very similar TO GMAIL. I have a feeling if I change ISPs my SSL thing would be over too. Not worth the effort and I would not have more than one other choice. I sort of live in the country.
I don’t know what your ISP or what your email client are, but mine, BT Internet, has Yahoo handle my email, but I don’t have yahoo in my email client account settings, I enter my ISP email server details mail.btinternet.com and usual ports and that is somehow handed off to yahoo.
But I don’t see that as it happens in the background, only when I use webmail do I then see the BT Yahoo branding.
So there is certainly something weird going on with your ISP and email server settings, never seen anything like this before though. I would start from scratch and visit your ISP site and confirm that your email settings are correct.
But if those two entries are still in the avast SSL settings I would remove them, you didn’t say if you had done that or not.
David, you are talking to one of the unluckiest guys in the world. I had to pick this ISP. Bear in mind, I only have one other choice and they both use the same phone lines.
Trust me, my email info is correct. I can set it up blindfolded.
Also avast! plays a major role in this scenario IMHO.
Anyway, no one knows that my ISP uses gmail. Like you, the REAL address XXXXXXX@dslextreme.com That’s all my correspondents see. It goes thru gmail.
I am not going to worry about the things in the SSL setting. That computer works. If I ever have to do clean install of avast!, the information will disappear.
A little information- everyone I know who has my ISP and avast! has the same problem. These are people I got started on avast!. Now they hate me, of course. My people all switched to MSE.
in my opinion the worst mail you can use is ISP mail…
not because it is something wrong with it, but if you switch ISP you usually also need to get a new mail adress
so if you use somthing like Gmail / Yahoo / Outlook / Fastmail … you have the same mail whatever ISP you use
My ISP email address book contains only 14 addresses- mostly blood relatives.
I have hundreds of addresses in my gmail address book. Emails to my gmail address then go to my ISP mail. I like that. If I need to reply to the gmail addresses, I go to gmail and reply there.
Point of interest, virtually no one knows what I call my real email address is. I like that. Of course if you would like it, I’ll tell you.
First, this existence of the said account entries (your two pictures at the begining of this thread) is not important. They are left there from previous installations.
Previously, avast required you to disable SSL inside your mail client - to be able to see into the connection. The accounts listed here (in the screenshots) were used to know which connections should be upgraded to SSL. This is no longer necessary as MailShield decrypts the connections on the fly and re-ecrypts it with its own certificate.
However, there are other possible problems - especially if you are the unluckiest guy in the world. Such as that your mail client might have refused the certificate from avast, doesn’t use standard windows certificate store, does not have the option to manualy add or edit trusted certificates, etc.
Can you please sum up a few things for the troubleshooting:
what is the name of your mail client and where can we download it for testing
what are you SMTP and POP settings - you can leave your login credentials out
do you see any error messages during mail download/send attempts? Can you post a screenshot of those?
With this we can test it here and try to come up with some guide to solve it. It would most probably involve manually importing avast certificates into the client.
