lukor
19
Hi Jadinolf,
First, this existence of the said account entries (your two pictures at the begining of this thread) is not important. They are left there from previous installations.
Previously, avast required you to disable SSL inside your mail client - to be able to see into the connection. The accounts listed here (in the screenshots) were used to know which connections should be upgraded to SSL. This is no longer necessary as MailShield decrypts the connections on the fly and re-ecrypts it with its own certificate.
However, there are other possible problems - especially if you are the unluckiest guy in the world. Such as that your mail client might have refused the certificate from avast, doesn’t use standard windows certificate store, does not have the option to manualy add or edit trusted certificates, etc.
Can you please sum up a few things for the troubleshooting:
- what is the name of your mail client and where can we download it for testing
- what are you SMTP and POP settings - you can leave your login credentials out

- do you see any error messages during mail download/send attempts? Can you post a screenshot of those?
With this we can test it here and try to come up with some guide to solve it. It would most probably involve manually importing avast certificates into the client.
Thanks a lot.
Lukas.