Hello to everyone, new user here. I wasn’t sure which is the right board for this as this is kind of a newbie problem but not probably (hopefully?) one that should be in “viruses and worms” section. I’ve been without AV for a while, using Windows Defender and Windows Firewall after my last AV expired and soon after also Malwarebytes. I’m using Windows XP on desktop PC.
Now I’m using Malwarebytes free version, and today I installed PrivateFirewall and avast! AV free version. I did a quick scan on Malwarebytes and startup scan on avast!. I also did a Boot-time scan (25 infected files detected and deleted).
I’ve got two problems with avast! for which I couldn’t find a solution by myself or via google.
Firstly, when I click “More detail…” or other such that opens a page in web browser it fails to do so. I once tried to remove Internet Explorer following Microsoft’s own instruction but it didn’t work completely, as now avast! tries to open the page in IE and fails (I see a flash of IE and then nothing happens). Couldn’t find a way to change the browser in avast! settings either. Firefox is my default browser.
Secondly, I get continuing pop-ups from avast! (every few minutes, sometimes several per minute) saying “malware blocked” or “malicious url blocked” (I’ve got File System, Web, Network, Script and Behavior shields). Now, I’m not sure if this indicates that there’s a problem or if this is normal. If latter though, then my problem is that I can’t find a way to stop these pop-ups except choosing the “Silent/Gaming mode” in which case none of the other pop-ups show up either. I tried changing the duration the pop-ups stay visible to 0 seconds, but it didn’t work.
[]Right-mouse click JRT.exe and select “Run as Administrator” the tool will open and start scanning your system
[]please be patient as this can take a while to complete depending on your system’s specifications
[]On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
[]post the contents of JRT.txt into your next message.
[*]Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
[*]When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
[*]Attach both logs
Makes sense. Sorry, not accustomed to forums. There was another topic (perhaps a different forum) where there copy/paste was used so I just stupidly followed the example.
:Commands
[CREATERESTOREPOINT]
:OTL
SRV - File not found [On_Demand | Stopped] -- C:\Program Files\Google\Update\GoogleUpdate.exe /medsvc -- (gupdatem)
SRV - File not found [Disabled | Stopped] -- C:\Program Files\Google\Update\GoogleUpdate.exe /svc -- (gupdate1c992963237b592)
DRV - File not found [Kernel | On_Demand | Stopped] -- C:\DOCUME~1\HP_OMI~1\LOCALS~1\Temp\jatmlano.sys -- (jatmlano)
DRV - File not found [Kernel | On_Demand | Unknown] -- -- (a7r52bnr)
O2 - BHO: (Reg Error: Value error.) - {5937FA21-E7A6-4F84-A2DF-A036042AC8CA} - Reg Error: Value error. File not found
O2 - BHO: (no name) - {8A7233C3-0AEE-46BA-A1DF-F8D0F5722F5A} - No CLSID value found.
O3 - HKU\S-1-5-21-3532289676-3535493514-3258413383-1008\..\Toolbar\ShellBrowser: (no name) - {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No CLSID value found.
O3 - HKU\S-1-5-21-3532289676-3535493514-3258413383-1008\..\Toolbar\ShellBrowser: (no name) - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - No CLSID value found.
O3 - HKU\S-1-5-21-3532289676-3535493514-3258413383-1008\..\Toolbar\WebBrowser: (no name) - {1CE4EE89-2D5C-4361-AF3B-D902AB545381} - No CLSID value found.
O3 - HKU\S-1-5-21-3532289676-3535493514-3258413383-1008\..\Toolbar\WebBrowser: (no name) - {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No CLSID value found.
O3 - HKU\S-1-5-21-3532289676-3535493514-3258413383-1008\..\Toolbar\WebBrowser: (no name) - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - No CLSID value found.
O20 - Winlogon\Notify\qoMgggFu: DllName - (qoMgggFu.dll) - File not found
O20 - Winlogon\Notify\winnya32: DllName - (winnya32.dll) - File not found
O20 - Winlogon\Notify\xxyvvww: DllName - (xxyvvww.dll) - File not found
O30 - LSA: Authentication Packages - (C:\WINDOWS\system32\qoMgeFYP) - File not found
@Alternate Data Stream - 216 bytes -> C:\WINDOWS\System32\msln.exe:ebabce930eadf9c5e2a8ee064a00f5b6
:Commands
[resethosts]
[emptytemp]
[Reboot]
[*]Then click the Run Fix button at the top
[*]Let the program run unhindered, reboot the PC when it is done
[*]Open OTL again and click the Quick Scan button. Attach the log it produces in your next reply.
avast! has given a warning on this several times: “File: system32\drivers\volsnap.sys Rootkit: Win32:Alureon-PS” and recommends that I remove it and every time I’ve clicked remove. Afterwards when I scan it with avast! and Malwarebytes they find the file clean.
After the fix on OTL the filetype’s became visible after the filenames (textfile.txt, magazine.pdf etc.) though I had chosen to hid them, although I doubt this is relevant.
And in case it matters, here’s the other kind of warning avast! has been giving me:
[*]If malicious objects are found, they will show in the Scan results and offer three (3) options.
[*]Ensure Cure is selected, then click Continue => Reboot now to finish the cleaning process.
