OK this may take a few runs to tidy up properly. First you will need to remove Norton… Use the removal tool here https://support.norton.com/sp/en/uk/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us

THEN

Warning This fix is only relevant for this system and no other, using on another computer may cause problems

Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot

Run OTL

[*]Under the Custom Scans/Fixes box at the bottom, paste in the following

https://dl.dropbox.com/u/73555776/OTL_Fix.GIF


:Commands
[CREATERESTOREPOINT]

:OTL
SRV - File not found [On_Demand | Stopped] -- C:\Program Files\Google\Update\GoogleUpdate.exe /medsvc -- (gupdatem)
SRV - File not found [Disabled | Stopped] -- C:\Program Files\Google\Update\GoogleUpdate.exe /svc -- (gupdate1c992963237b592)
DRV - File not found [Kernel | On_Demand | Stopped] -- C:\DOCUME~1\HP_OMI~1\LOCALS~1\Temp\jatmlano.sys -- (jatmlano)
DRV - File not found [Kernel | On_Demand | Unknown] --  -- (a7r52bnr)
O2 - BHO: (Reg Error: Value error.) - {5937FA21-E7A6-4F84-A2DF-A036042AC8CA} - Reg Error: Value error. File not found
O2 - BHO: (no name) - {8A7233C3-0AEE-46BA-A1DF-F8D0F5722F5A} - No CLSID value found.
O3 - HKU\S-1-5-21-3532289676-3535493514-3258413383-1008\..\Toolbar\ShellBrowser: (no name) - {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No CLSID value found.
O3 - HKU\S-1-5-21-3532289676-3535493514-3258413383-1008\..\Toolbar\ShellBrowser: (no name) - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - No CLSID value found.
O3 - HKU\S-1-5-21-3532289676-3535493514-3258413383-1008\..\Toolbar\WebBrowser: (no name) - {1CE4EE89-2D5C-4361-AF3B-D902AB545381} - No CLSID value found.
O3 - HKU\S-1-5-21-3532289676-3535493514-3258413383-1008\..\Toolbar\WebBrowser: (no name) - {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No CLSID value found.
O3 - HKU\S-1-5-21-3532289676-3535493514-3258413383-1008\..\Toolbar\WebBrowser: (no name) - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - No CLSID value found.
O20 - Winlogon\Notify\qoMgggFu: DllName - (qoMgggFu.dll) -  File not found
O20 - Winlogon\Notify\winnya32: DllName - (winnya32.dll) -  File not found
O20 - Winlogon\Notify\xxyvvww: DllName - (xxyvvww.dll) -  File not found
O30 - LSA: Authentication Packages - (C:\WINDOWS\system32\qoMgeFYP) -  File not found
@Alternate Data Stream - 216 bytes -> C:\WINDOWS\System32\msln.exe:ebabce930eadf9c5e2a8ee064a00f5b6

:Commands
[resethosts]
[emptytemp]
[Reboot]

[*]Then click the Run Fix button at the top
[*]Let the program run unhindered, reboot the PC when it is done
[*]Open OTL again and click the Quick Scan button. Attach the log it produces in your next reply.