Hi Wizards, I received an email from my internet provider (Cox) stating that my computer may have been infected with Alureon/TDSS virus.
I ran MBAM and it detected 0 malware, however when I ran it yesterday it quarantined PUP MINDSPARK. I deleted it and todays scan did not find it again.
I ran ASWMBR and saved that log but I’m unsure it’s complete.
My son is concerned that it might still be infected and it’s better to be safe than sorry. I appreciate any help you can offer. Thank you so much.
Hello,
They call me TwinHeadedEagle around here, and I’ll be working with you.
There is no evidence of such a serious threat in your reports like Alureon, but there is some malware we need to get rid of from your machine.
https://sites.google.com/site/cannedfixes/home/hosted-images-tools/remove%20outdated.jpg
Uninstall some programs
We need to uninstall some unwanted/unneeded programs.
[*]Press the
https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/WindowsKey.png
- R on your keyboard at the same time. Type appwiz.cpl and click OK.
[*]Search there for each entry mentioned below, right-click the entry and click Uninstall one at a time
The list of programs to uninstall:
[*]Ask Toolbar
[*]Ask Toolbar Updater
[*]Download Updater (AOL LLC)
[*]My Web Search (Webfetti)
[*]ShopAtHome.com Helper
After completing uninstalls, please manually reboot your machine!
Note: If you get the message like: An error occurred while trying to uninstall, just press Yes.
https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/FRST.gif
Fix with Farbar Recovery Scan Tool
https://sites.google.com/site/cannedfixes/home/hosted-images-formatting/icon_exclaim.gif
[B] This fix was created for this user for use on that particular machine.
https://sites.google.com/site/cannedfixes/home/hosted-images-formatting/icon_exclaim.gif
https://sites.google.com/site/cannedfixes/home/hosted-images-formatting/icon_exclaim.gif
Running it on another one may cause damage and render the system unstable.
https://sites.google.com/site/cannedfixes/home/hosted-images-formatting/icon_exclaim.gif
[/B]
Download attached fixlist.txt file and save it to the Desktop:
Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!
[*]Right-click on
https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/FRST.gif
icon and select
https://sites.google.com/site/cannedfixes/home/hosted-images-tools/RunAsAdmin.jpg
Run as Administrator to start the tool.
(XP users click run after receipt of Windows Security Warning - Open File).
[*]Press the Fix button just once and wait.
[*]If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
[*]When finished FRST will generate a log on the Desktop, called Fixlog.txt.
Please attach it to your reply.
https://sites.google.com/site/cannedfixes/malwarebytes-anti-malware/51a46ae42d560-malwarebytes_anti_malware.png
Scan with Malwarebytes’ Anti-Malware
Please re-run
https://sites.google.com/site/cannedfixes/malwarebytes-anti-malware/51a46ae42d560-malwarebytes_anti_malware.png
Malwarebytes’ Anti-Malware.
[*]First of all, select update.
[*]Once updated, click the Settings tab, in the left panel choose Detection & Protection and tick Scan for rootkits.
[*]In the same tab, under PUP and PUM detections make sure it is set to Treat detections as malware.
[*]Click the Scan tab, choose Threat Scan is checked and click Start Scan.
[*]If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
[*]Upon completion of the scan (or after the reboot), click the History tab.
[*]Click Application Logs and double-click the newest Scan Log.
[*]At the bottom click Export and choose Text file.
Save the file to your desktop and include its content in your next reply.
Good morning TwinHeadedEagle 
Thank you for your help. Of the listed unwanted programs, the only 3 my computer
let me see are Ask Toolbar, Ask Toolbar updater, and Download Updater (aol llc). Ask Toolbar will not let me uninstall. >:( Error message reads
“All Chrome browser windows should be closed in order to complete the uninstallation. Please close all Chrome
browser windows. Click OK if you are ready to proceed with the uninstallation” . I closed all windows, clicked ok
and it simply brings the same error message. I restarted the computer and tried again but no luck. I’m also curious as to why I can’t see My Web Search (Webfetti) and ShopAtHome.com Helper. :-[ Should I proceed with your instructions or wait until Ask Toolbar and his lame friends ShopAtHome and Webfetti can be uninstalled?
Please follow the instructions > Fix with Farbar Recovery Scan Tool
Thank you Eddy. Done and done. MBAM didn’t detect anything. Attaching the fixlog and the mbam scan.
It is okay. How is your PC behaving now?
It’s running great 8) Thank you so much for your help The Ask Toolbar remains in my program files, is there a way to get rid of it? I also have 2 smart phones and 1 surface that are all using the same router. Should I be worried about them?
Can you try to uninstall it now?
Same error message, even though I close all browser windows. It won’t uninstall.
https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/FRST.gif
FRST search
Once again we shall use FRST for additional checks. Re-run FRST/FRST64 by double-clicking:
[*]Copy {86D4B82A-ABED-442A-BE86-96357B70F4FE} into the Search: field in FRST then click the Search Registry button.
[*]FRST will search your computer for files and when finished it will produce a log Search.txt in the same directory the tool is run.
[*]Please attach it to your reply.
Done
https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/FRST.gif
Fix with Farbar Recovery Scan Tool
https://sites.google.com/site/cannedfixes/home/hosted-images-formatting/icon_exclaim.gif
[B] This fix was created for this user for use on that particular machine.
https://sites.google.com/site/cannedfixes/home/hosted-images-formatting/icon_exclaim.gif
https://sites.google.com/site/cannedfixes/home/hosted-images-formatting/icon_exclaim.gif
Running it on another one may cause damage and render the system unstable.
https://sites.google.com/site/cannedfixes/home/hosted-images-formatting/icon_exclaim.gif
[/B]
Download attached fixlist.txt file and save it to the Desktop:
Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!
[*]Right-click on
https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/FRST.gif
icon and select
https://sites.google.com/site/cannedfixes/home/hosted-images-tools/RunAsAdmin.jpg
Run as Administrator to start the tool.
(XP users click run after receipt of Windows Security Warning - Open File).
[*]Press the Fix button just once and wait.
[*]If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
[*]When finished FRST will generate a log on the Desktop, called Fixlog.txt.
Please attach it to your reply.
Check 8)
Is it removed now?
;D Its GONE!!! You’re AMAZING!!! Thank you so much!