Since a couple of days, about ten times a day, a pop-up screen appears with the header ‘crash report’. I have send this way about 50 crash reports but the pop-up keeps coming back. Someone an idea of what is going on here?
Oh yeah, forgottten: the pop-up comes from support@avast.
Could you post a screenshot?
BTW what OS are you using?
This is one of the crash-reports:
"avast! has generated unhandled exception (crash report follows).
Program version: Mar2004 (4.1.357)
User Info:
Crash list of Avast Antivirus, v.4.1.357
------------------
System Information
------------------
Time of this report: 19/03/04, 14:15:42
Computer name: OEMCOMPUTER
Operating System: Microsoft Windows 98 SE
Processor: AMD-K6(tm) 3D processor, MMX, ~534Mhz
System memory: 122244 KB (installed), 536 KB (available), 2093056 KB (virtual)
Language: 0813-0813-0813-0813 (SLangID, SLCID, ULangID, ULCID)
----------------
Avast Components
----------------
ashChest.exe: 4.1.334.0 26/02/2004 22:36:38 26112 bytes
Aavm4h.dll: 4.1.357.0 26/02/2004 23:03:32 151552 bytes
AavmGuih.dll: 4.1.357.0 26/02/2004 22:42:48 192512 bytes
AavmRpch.dll: 4.1.357.0 26/02/2004 22:38:44 19968 bytes
AhResMai.dll: 4.1.357.0 26/02/2004 22:39:04 18432 bytes
ahResMes.dll: 4.1.357.0 26/02/2004 22:39:52 18432 bytes
AhResOut.dll: 4.1.357.0 26/02/2004 22:42:10 19968 bytes
ahResP2P.dll: 4.1.357.0 26/02/2004 22:39:42 17920 bytes
AhResStd.dll: 4.1.357.0 26/02/2004 22:43:16 30208 bytes
AhRuiMai.dll: 4.1.357.0 26/02/2004 22:40:46 61440 bytes
ahRuiMes.dll: 4.1.357.0 26/02/2004 22:39:50 19968 bytes
AhRuiOut.dll: 4.1.357.0 26/02/2004 22:41:16 94208 bytes
ahRuiP2P.dll: 4.1.357.0 26/02/2004 22:39:40 19456 bytes
AhRuiStd.dll: 4.1.357.0 26/02/2004 22:43:10 57344 bytes
ashAvast.exe: 4.1.334.0 26/02/2004 22:37:56 278576 bytes
ashBase.dll: 4.1.334.0 26/02/2004 22:32:52 217088 bytes
ashBug.exe: 4.1.334.0 26/02/2004 22:38:08 143360 bytes
ashCfgP.dll: 4.1.334.0 26/02/2004 22:36:24 81920 bytes
ashCfgT.dll: 4.1.334.0 26/02/2004 22:36:00 118784 bytes
ashDisp.exe: 4.1.357.0 26/02/2004 22:42:22 94256 bytes
ashChest.dll: 4.1.334.0 26/02/2004 22:35:30 135168 bytes
ashChest.exe: 4.1.334.0 26/02/2004 22:36:38 26112 bytes
ashLogV.exe: 4.1.334.0 26/02/2004 22:37:32 20992 bytes
ashMaiSv.exe: 4.1.357.0 26/02/2004 22:41:56 200752 bytes
ashOutXt.dll: 4.1.357.0 26/02/2004 22:42:04 176128 bytes
ashPopWz.exe: 4.1.357.0 27/02/2004 07:54:18 192512 bytes
ashQuick.exe: 4.1.357.0 26/02/2004 22:37:46 241664 bytes
ashServ.exe: 4.1.357.0 26/02/2004 22:42:18 69680 bytes
ashShell.dll: 4.1.357.0 26/02/2004 22:37:48 9728 bytes
ashSimpl.exe: 4.1.334.0 26/02/2004 22:38:22 176176 bytes
ashSkPcc.exe: 4.1.334.0 26/02/2004 22:36:44 18944 bytes
ashSkPck.exe: 4.1.334.0 26/02/2004 22:36:30 61440 bytes
ashSODBC.dll: 4.1.357.0 26/02/2004 22:33:02 35840 bytes
ashSXML.dll: 4.1.334.0 26/02/2004 22:33:18 12800 bytes
ashTask.dll: 4.1.334.0 26/02/2004 22:33:08 94208 bytes
ashUInt.dll: 4.1.357.0 26/02/2004 22:35:18 253952 bytes
aswAux.dll: 4.1.334.0 26/02/2004 22:32:56 20480 bytes
aswBoot.exe: 4.1.334.0 22/02/2004 20:12:40 260096 bytes
aswCmnB.dll: 4.1.334.0 26/02/2004 22:29:32 102400 bytes
aswCmnOS.dll: 4.1.334.0 26/02/2004 22:29:26 34816 bytes
aswCmnS.dll: 4.1.334.0 26/02/2004 22:29:42 147456 bytes
aswEngin.dll: 4.1.357.0 26/02/2004 22:32:24 679936 bytes
aswIdle.dll: 4.0.142.0 23/10/2003 11:17:40 4608 bytes
aswInteg.dll: 4.1.334.0 26/02/2004 22:32:26 20480 bytes
aswRes.dll: 4.1.357.0 26/02/2004 22:29:08 126976 bytes
aswScan.dll: 4.1.334.0 26/02/2004 22:30:40 77824 bytes
AVSSHOOK.dll: 4.1.357.0 26/02/2004 22:36:04 6656 bytes
unacev2.dll: 2.5.0.0 28/11/2003 11:55:00 75776 bytes
xerces.dll: 1.5.2.0 27/08/2003 15:40:36 1048576 bytes
XT1922.dll: 1.9.4.0 23/10/2003 11:20:40 897024 bytes
avastss.scr: 4.1.357.0 26/02/2004 22:38:00 90112 bytes
actskin4.ocx: 4.2.7.3 25/12/2002 09:44:44 380928 bytes
-------------
Using modules
-------------
------------
Fault source
------------
C:\PROGRAM FILES\ALWIL SOFTWARE\AVAST4\ASHPOPWZ.EXE caused an Access Violation at location 74656e65 Reading from location 74656e65.
-----------
Crash place
-----------
don't have read access to the specified range of memory
----------------
Register content
----------------
EAX=004350F4 EBX=00434EB0 ECX=0065EE55 EDX=0065ED5C ESI=00434ED8 EDI=004327AC
EIP=74656E65 ESP=0065EE68 EBP=00000001 IOPL=0 NV UP EI PL NZ NA PO NC
CS=019F SS=01A7 DS=01A7 ES=01A7 FS=1B57 GS=0000 FLG=00010206
SymInitialize: 126
----------
Call stack
----------
AddrPC AddrReturn AddrFrame AddrStack Params
74656E65 16000000 00000001 0065EE68 65D87500 65007004 54007004 F0F000FF
74656E65
-----------
Stack frame
-----------
[0065EE68]: 00411058 505C3A43 72676F72 46206D61 73656C69 776C415C 53206C69 7774666F .A.XP\:CrgorF.maseliwlA\S.liwtfo
[0065EE88]: 5C657261 73617641 445C3474 5C415441 73617641 692E3474 4500696E 81BF74D4 \erasavAD\4t\ATAsavAi.4tE.in.¿tÔ
[0065EEA8]: 81BF74D4 019FBFF7 41E90000 A144BFF7 00000000 00000007 00000000 51B6BFF7 .¿tÔ.Y¿÷Aé..¡D¿÷............Q¶¿÷
[0065EEC8]: 00000000 00000000 0065EEFC BFF740BD 00000813 00000001 0065F554 FFFFFFFF .........eîü¿÷@½.........eõTÿÿÿÿ
[0065EEE8]: 00416248 0000000F 0065F954 0065F338 00000100 0065F954 BFF77321 0065F554 .AbH.....eùT.eó8.....eùT¿÷s!.eõT
[0065EF08]: 0065F955 0065FD74 BFFA1D67 000000F2 0065F954 0065F954 0065F338 0065F554 .eùU.eýt¿ú.g...ò.eùT.eùT.eó8.eõT
[0065EF28]: 004038D1 0065F554 0065F955 00000000 BFE81534 00EA3BA0 0065F338 00403571 .@8Ñ.eõT.eùU....¿è.4.ê;..eó8.@5q
[0065EF48]: 00403214 0065FC64 00000001 0065F338 00EA24C0 00000004 00000001 00000000 .@2..eüd.....eó8.ê$À............
[0065EF68]: 00000000 00000000 00000030 656C6554 2074656E 616D2D45 31006C69 2D334431 ...........0eleT.tenam-E1.li-3D1
[0065EF88]: 44463539 3532382D 38343233 32313639 535C7D39 7774666F 5C657261 7263694D DF59528-84232169S\}9wtfo\erarciM
[0065EFA8]: 666F736F 6E495C74 6E726574 41207465 756F6363 4D20746E 67616E61 415C7265 fosonI\tnretA.teuoccM.tnganaA\re
[0065EFC8]: 756F6363 0073746E 00000000 0065F014 0000003C 8551FF08 00000024 BFF713EE uocc.stn.....eð....<.Qÿ....$¿÷.î
[0065EFE8]: 0000019F 435FA2E3 15FF01A7 804C0000 01D70028 435F0000 1B2F0000 43470000 ...YC_¢ã.ÿ.§?L...×.(C_.../..CG..
[0065F008]: BFF9B1CF 00436A6C 000F9598 00000000 0043000C 00430000 00436138 00000040 ¿ù±Ï.Cjl...~.....C...C...Ca8...@
[0065F028]: BFF9B1BA 00657000 0043000C CCDE1960 0065F05C BFF7A10E 00000000 00000000 ¿ù±º.ep..C..ÌÞ.`.eð\¿÷¡.........
[0065F048]: 645307D8 0065F070 BFF8CA68 80007338 80007340 80007348 80007358 00000000 dS.Ø.eðp¿øÊh?.s8?.s@?.sH?.sX....
[0065F068]: 00000000 00434EB0 00000001 00409022 00434ED8 00000001 00000001 00434ED8 .....CN°.....@.".CNØ.........CNØ
[0065F088]: 00402030 00434ED8 00000001 00000001 00416C30 00416C30 0065FD84 FFFFFFFF .@.0.CNØ.........Al0.Al0.eý"ÿÿÿÿ
[0065F0A8]: 575C3A43 00EA24C0 415C5357 00434E8C 00000001 00000001 00000000 00000000 W\:C.ê$ÀA\SW.CNO................
[0065F0C8]: 00000000 00434EB0 0246017F 00000001 00000000 0065F200 00000000 00000002 .....CN°.F...........eò.........
[0065F0E8]: 00000001 00000000 0065F31F 00000001 00EA24C0 00000000 BFF7E1D2 BFF70000 .........eó......ê$À....¿÷áÒ¿÷..
[0065F108]: 0065F1BC 0065F208 000000FF 85520954 0065F1BC BFF8098B 00000413 BFFCD000 .eñ¼.eò....ÿ.R.T.eñ¼¿ø.<....¿üÐ.
[0065F128]: BFFCE1C8 0065F208 000000FF 85520954 00000005 00016E80 00000000 0065F1FC ¿üáÈ.eò....ÿ.R.T......n?.....eñü
[0065F148]: 00005C3A 00000000 00000003 00000000 00000001 81BF74D4 00000006 BFFCE1C8 ..\:.................¿tÔ....¿üáÈ
[0065F168]: 0065F57C 00002700 00000000 0065F1B4 BFFCE1B8 00000413 BFFCD378 BFFCF700 .eõ|..'......eñ´¿üá¸....¿üÓx¿ü÷.
[0065F188]: BFF7E1D2 BFF70000 0065F1E4 BFF70000 BFF70000 85520954 BFF80537 BFF70000 ¿÷áÒ¿÷...eñä¿÷..¿÷...R.T¿ø.7¿÷..
[0065F1A8]: BFF70001 00000002 0065F1C0 00000000 000000FF 85520954 00016E80 BFF70000 ¿÷.......eñÀ.......ÿ.R.T..n?¿÷..
[0065F1C8]: 0065F180 0065F1B4 00000000 0065F234 BFFC05B4 BFF79500 FFFFFFFF 0065F1FC .eñ?.eñ´.....eò4¿ü.´¿÷..ÿÿÿÿ.eñü
[0065F1E8]: BFF80BBB BFF70000 BFFCF700 0065F224 00000000 0065F244 BFF80B63 BFF70000 ¿ø.»¿÷..¿ü÷..eò$.....eòD¿ø.c¿÷..
[0065F208]: 0065F248 003EA184 85522E18 00000068 BFF7A3A0 816EC000 85522E80 003EA184 .eòH.>¡".R.....h¿÷£..nÀ..R.?.>¡"
[0065F228]: 00000000 816EC00C 2E746975 656C6574 2E74656E 00006562 816EC050 816EC00C .....nÀ..tiuelet.ten..eb.nÀP.nÀ.
[0065F248]: CCDE1960 0065F270 BFF7A10E BFF7A567 816EC000 00000000 00000000 00000062And this is what appears in the pop-up window:
“Internal error has occurred in Avast! program. It is probably caused by a program bug or invalid entry data”.
“send error report”.
Pity, Im’ a first hour fan of Avast.
Start the Mail Protection Wizard from the avast group in Start menu, and complete it again. This time, make sure to not check the ‘Automatically Protect All Accounts That I Create In The Future’ box.
Hello,
Your suggestion did the trick!!! No more pop-ups, problem solved. Thank you so much!