Crash with Adobe Acrobat Reader

Avast Free Antivirus / Premium Security
1

Hello,

We have an issue with Avast Internet Security and Adobe Acrobat Reader, both latest version.
When we are trying to open some pdf files we get this error:

Problem signature:
Problem Event Name: BEX
Application Name: AcroRd32.exe
Application Version: 17.9.20044.25828
Application Timestamp: 58e4302d
Fault Module Name: aswJsFlt.dll_unloaded
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 5950fcdb
Exception Offset: 5c115e80
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1048
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Any clue?

Thanks,
Claudiu C.

2

+1
Confirmed, same here.
Win 7 64 bit

Faulting application name: AcroRd32.exe, version: 17.9.20044.25828, time stamp: 0x58e4302d
Faulting module name: aswJsFlt.dll_unloaded, version: 0.0.0.0, time stamp: 0x5950fcdb
Exception code: 0xc0000005
Fault offset: 0x6fe35e80
Faulting process id: 0x1754
Faulting application start time: 0x01d2f014e5a9929b
Faulting application path: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe
Faulting module path: aswJsFlt.dll
Report Id: 33a3d8b1-5c08-11e7-b8a7-028037ec0200

3

What exact version of avast ? (number + build)

4

Latest.

AIS 17.5.2302 (build 17.5.3559.0)

Zeniit

5

Thank you for reporting this bug, we’ve already fixed it in our source code and we’ll update aswJsFlt.dll tomorrow morning. Meanwhile you can probably disable “Script scanning” in web shield component.

6

@pk: not working, disabled all shields, same issue… switching to pasive mode, same crash…

7

Did you try disable all checkboxed on “web shield / settings / Script scanning” tab? There’s another “script scanning” checkbox on “Main setting” tab, but it is something else.

8

Only tried with “Avast shield control - Disable permanently”

9

@pk: I can send you one pdf sample that cause crash if help

10

How about now, with the current virus definitions?

11

@Igor,@pk

For me with the new vps update okay now.

Thanks for the fast fix.

Zeniit