I know there is a Csrss.exe that is essential to the working function of windows but that is not the one I am talking about. Whenever I try to delete it using Task Manager, I can’t. It doesn’t even have a description and user name. It’s also using about 3 MB of my RAM. I’m pretty sure this is a virus.
I tried scanning my computer using boot-time but Avast! still doesn’t detect it. Can someone please tell me how to remove this thing?
Ensure that you have hidden files and folders enabled and disable hide system files in Windows Explorer, Tools, Folder Options, Hidden files and folders, uncheck Hide extensions for known file types, etc. see image.
Download OTS to your Desktop and double-click on it to run it
[*]Make sure you close all other programs and don’t use the PC while the scan runs.
[*]Select All Users
[*]Under additional scans select the following Reg - Disabled MS Config Items
Reg - Drivers32
Reg - NetSvcs
Reg - SafeBoot Minimal
Reg - Shell Spawning
Evnt - EventViewer Logs (Last 10 Errors)
File - Lop Check
[*]Now click the Run Scan button on the toolbar. Make sure not to use the PC while the program is running or it will freeze.
[*]When the scan is complete Notepad will open with the report file loaded in it.
[*]Please attach the log in your next post.
The fix should only take a very short time. When the fix is completed a message box will popup telling you that it is finished. Click the Ok button and Notepad will open with a log of actions taken during the fix. Post that information back here
Depending on what the fix contains, this process may take some time and your desktop icons might disappear or other uncommon behavior may occur.
This is no sign of malfunction, do not panic!
I will review the information when it comes back in.
THEN we will do a fullsearch for the csrss file in all its variants. Did you select show all users in task manager ? as that will enable you to locate the file
[*]Make sure you close all other programs and don’t use the PC while the scan runs.
[*]Select All Users
[*]Under the Custom Scan box paste this in
/md5start
Csrss.*
/md5stop
[*]Now click the Quick Scan button on the toolbar. Make sure not to use the PC while the program is running or it will freeze.
[*]When the scan is complete Notepad will open with the report file loaded in it.
[*]Please attach the log in your next post.