Current scanner status

I am scanning a computer, so far it has scanned 43k files, but the Current scanner status still reads 0%.

We will need more information to be able to help you:

  • Which OS are you using? Is it up to date?
  • What avast! version and VPS file (virus database) number?
  • Do you use a firewall? Which one?
  • Do you have any other antivirus installed in your system? Did you have in the past?
  • Any other security programs that could interfere?
  • In XP/Vista, is there any useful information into Control Panel > Administrative Tools > Events, specially ‘Errors’?
  • Which sensibility did you use (quick scan, standard scan or thorough scanning)?