Customer Service?!?!

system · 2015-09-12T01:01:55.000Z

Hello, since upgrading from the free antivirus system to get the internet firewall and cleanup feature my laptop has had extreme issues connecting to the internet and keeps crashing. After calling tech support i was told i had to spend MORE money to get avast to consider fixing the problems caused by their products- regardless of how absurdly unfair that is-as a student I am unable to financially. I have sent several ‘tickets’ to the customer service team asking for advice and refunds as these products have failed to fulfill their promised functions. I am yet to receive a response. How can I get customer service to communicate with me? How can I get a timely resolution to my issue? I require my laptop for my studies and I am in the ‘business’ end of my school year- getting this sorted is paramount to my studies, my deadlines wont wait. getting paid service from avast was a massive mistake and the aloof unresponsive nature of the customer service team is frustrating .
Any advice appreciated.

Pondus · 2015-09-12T01:07:02.000Z

Post your ticket ID number here and i will try to get some attention to it

I have sent several 'tickets' t

It work as first in, first out .... if you send a new you are back in que

system · 2015-09-12T01:13:38.000Z

where can i find my ticket numbers?

Pondus · 2015-09-12T01:15:05.000Z

When submiting a ticket you should recive a mail

system · 2015-09-12T01:17:53.000Z

No such thing has been sent to me, I have checked my spam/junk folders also…what do I do now? why is communication this difficult?

Pondus · 2015-09-12T01:55:41.000Z

No such thing has been sent to me,

Check spam folders

I assume you sendt the tickets from here https://support.avast.com/

system · 2015-09-12T04:01:06.000Z

yes. have done yet another and this time saved ticket number; Ticket ID: #WEJ-412-49228

moroni · 2015-09-12T22:55:45.000Z

holder.hannah03 post:7:

yes. have done yet another and this time saved ticket number; Ticket ID: #WEJ-412-49228

Hi holder.hannah03,
This is the first and only ticket we have received from you. Please allow us 3-5 days to get back to you.
Thank you.

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