Customer Support Time Frame

system · 2017-04-14T14:15:53.000Z

I was wondering how long does it take for an avast representative to actually answer your ticket.

I made a ticket regarding a refund for the Avast SecureLine due to not having a south korean server (I thought i saw Seoul as an option, but then realized it was a very old post).
I did that last week, the 7th of april and they state it should be answered within 24-48 hours.
Sadly, its been over a week and i kinda want that refund.

bob3160 · 2017-04-14T14:19:10.000Z

firef24 post:1:

I was wondering how long does it take for an avast representative to actually answer your ticket.

I made a ticket regarding a refund for the Avast SecureLine due to not having a south korean server (I thought i saw Seoul as an option, but then realized it was a very old post).
I did that last week, the 7th of april and they state it should be answered within 24-48 hours.
Sadly, its been over a week and i kinda want that refund.

You should receive a reply within 5 - 7 business days.
Post your ticket # here and we’ll try to bring some attention to your request.

system · 2017-04-14T14:25:54.000Z

Wow thanks for the prompt reply
My ticket number is: #775697

bob3160 · 2017-04-14T14:36:08.000Z

firef24 post:3:

Wow thanks for the prompt reply
My ticket number is: #775697

Avast has been notified. Remember, the weekend is almost here.

system · 2017-04-14T14:40:36.000Z

Thanks
Yeah i’ve notice you mentioned “business days” which (to my understanding) excludes saturdays and sundays.

I do really appreciate the help

Eddy · 2017-04-14T14:44:53.000Z

And as it is Eastern, I doubt they will work next monday.
In many countries it is a national holiday.

Staticguy · 2017-04-14T14:49:41.000Z

Eddy post:6:

And as it is Eastern, I doubt they will work next monday.
In many countries it is a national holiday.

Here in New Zealand, we are having a long holiday. Friday (14/04/2017-17/04/2017) is Easter Holiday. Happy Easter Holiday to all of you

Friday 14/04/2017 is Good Friday
Monday is Easter Day.

Who has a very big bunny rabbit? ;D

system · 2017-04-14T15:05:13.000Z

Lol, i totally forgot about Easter
I hope all of you enjoy the holiday weekend

bob3160 · 2017-04-14T15:07:39.000Z

firef24 post:8:

Lol, i totally forgot about Easter
I hope all of you enjoy the holiday weekend

Thanks, you also.

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