Daily automatic scan doesn't work!

Avast Mobile Security Avast Mobile Security for Android
1

Since the last update the daily automatic scan doesn’t work on my 2 smartphones and my tablet!!!

Manuell scan works, but after the end of the scan there’s no icon in the notification bar that shows, that the scan has ended.

:-\ :-\ :-\

2

Hi, thanks for reporting the issue. Could you please specify what type of device, app and android version you have? Thanks!

3

Can’t confirm.

AMS: 5.1.0-9506-e67ba86
Android: 5.0
Galaxy S5

DJBone

4

Hi Tereza,

Smartphones:

2x HUAWEI Ascend G620S
Android 4.4.4 (KitKat)
AMS: 5.0.18 - 9064 - 955eff3

Tablet:

TREKSTOR “VT10416-2”
Android 4.2.2 (Jelly Bean)
AMS: 5.0.18 - 9064 - 955eff3

BEFORE the last Update to 5.0.18 - 9064 -955eff3 everything worked fine!!!

As I wrote:

Manuall scan works fine, but after this, there’s NO icon in the notification bar (as it was before)!

5

Tereza,

could it be, that there is a problem with the automatic daily scan after the last update, when you protect the avast-app itself with a PIN?

EDIT:

Tested again, Tablet is o.k. now!!!

…but both smartphones aren’t o.k.!!!

6

Possible Huawei problem is that the device is killing Avast Mobile Security after the screen is turned off. Try to go to Power management settings and set Avast Mobile Security as protected app (Phone Management app → Power Saving → Protected apps). I found this on my Huawei and now everything works fine.

7

PatrikM,

I ALWAYS have avast! as a protected app at my HUAWEI Phones.

Thanks for your idea, but this can’t be the reason for the bug…

8

Hi Sky,
definitely we will investigate it further. We will let you know when something new appears - obviously you are not alone. Our QA engineers are experiencing similar issue as well (but very random occurrence, we need to dig into this deeper). Thanks for letting us know!

9

Hi hermansky,

thank you for the feedback! :slight_smile:

I hope a new update will come soon… :wink:

:heart:-ly greetings from Germany!

Sky

10

Doesn’t work after todays update! :cry:

The bug is still there…

11

Do you have “Scan internal storage” enabled?

12

Yes, it’s enabled!

Today came another update, but it doesn’t fix the bug, too! :cry:

13

Hi Sky,
finally we have found an issue! Now we are going to fix it and it will be released in approx. 2 weeks from now.

Thanks you for your help!

14

To be clear, we are not sure it’s the issue you are experiencing, but it very well might, so fingers crossed!

Filip

15

@hermansky / @Filip

That are very, very good news. Thank you, guys! :-*

… and fingers crossed! :wink:

Wish you a nice weekend! 8)

16

Hi guys,

since the last AMS Update to 5.1.1 that came today, it seems, that the daily automatic scan works now on Android 4.4.4 !!! :slight_smile:

Thanks for the good job! :-*

Sky