I have several Avast products that are each licensed for 3 computers. One of the computers has become inaccessible due to graphics issues. How do I deactivate the licenses that are associated with that computer? I can log into my account on my computer, but I can’t find any way to deactivate any of the licenses except for the computer I use to sign into my account with.
Hi,
Since the one device is offline, you can activate the license on a new device.
Since the other licenses are all being used will this show as a 4th license?
You should be able to assign licenses from your my.avast.com. So you should be able to remove the association with the system with the graphics issues.
Unfortunately, I am unable to do that. I can log in and see that I have 3 licenses, but it doesn’t list the individual devices that the licenses are associated with.
Unfortunately, as an Avast Free user, I don’t have a licenses section in my.avast.com, but from memory of what I had seen in the forums that function used to be available.
However, as r@vast mentions if that system isn’t likely to come back on line, you should be able to activate the license on a new device.
Is there a way that avast can do that for me since I can’t find anything where I can delete specific licenses on specific computers?
Contact support: https://support.avast.com/contact
Thanks. We’ll see if they can.
You’re welcome.
That was of no help. All I got were instructions on how to install and activate the service on a new computer which I already know how to do. When that was done and the scan was run, when it came to the part to “fix” the issues it found payment was requested.
Contact Sales: https://support.avast.com/en-us/contact/enter/
If you don’t have an order # use 00000000 then explain your problem.