Debug

pending · 2024-11-16T18:29:49.718Z

Recently my Avast browser is opening a debug file. Why and how do I stop it? Here is a sample line from the debug:
1116/131508.489:ERROR:filesystem_win.cc(128)] GetFileAttributes C:\Users\Gary\AppData\Local\AVAST Software\Browser\User Data\Crashpad\attachments\1b3a42a4-00de-4a77-815b-9a14c28a0ce8: The system cannot find the file specified. (0x2)

Sandu-RM · 2024-11-18T15:49:41.692Z

Hi,

could you please share your diagnostic info? You can access it after entering secure://settings/diagnosticInfo in your address bar. Meanwhile I’ll report the issue to our engineers.

Thank you!

Sandu

pending · 2024-11-18T17:41:38.620Z

It suddenly stopped posting a debug file today but here is what I just got from the link you recommended:

executable_path=C:\Program Files (x86)\AVAST Software\Browser\Application\AvastBrowser.exe
profile_path=C:\Users\Gary\AppData\Local\AVAST Software\Browser\User Data\Default
os_version=Windows 10 v22H2 (x64)
av_engines=Avast Antivirus, AMSI - Avast IAntimalwareProvider implementation
active_av_engine=Avast Antivirus
av_version=24.10.9535
urlscanner_version=Builtin urlscanner
mimic_version=v0.1.31-4579cc6
host_prefix=
browser_version=130.0.27176.93 (Official Build (64-bit))
cgid=213
cid=2101
uid=1fd758b167464a9aad8f1bfd06b66fb5

Channel: stable
OS language: en-gb
Browser language: en-GB
Search Engine URL: {searchTerms} at DuckDuckGo
Omaha version: 1.8.1579.3

Subscription Information:
Subscription id:
Issue date:
Expiration date:
License period:
Status: Free

Enabled extensions:
ahfgeienlihckogmohjhadlkjgocpleb : Web Store : 0.2
chhjbpecpncaggjpdakmflnfcopglcmi : Rakuten: Get Cashback For Shopping : 5.53.0
dmfdacibleoapmpfdgonigdfinmekhgp : Avast SecureLine VPN : 2.1.0.330
gjcfnponmdkenfdibginkmlmediekpnm : Messaging : 1.30.0.1062
hglfhehnlngcghjibkocbphocccdoipk : Side Panel : 1.2.359
jfijboeaeajnoejbcdbhejlnmhepeige : NTP Extension : 3.27.367
lhnnoklckomcfdlknmjaenoodlpfdclc : Avast Bank Mode : 1.4.0.104
mhjfbmdgcfjbbpaeojofohoefgiehjai : Chromium PDF Viewer : 1
nkeimhogjdpnpccoofpliimaahmaaome : Google Hangouts : 1.3.21
onochehmbbbmkaffnheflmfpfjgppblm : Privacy Guard : 5.0.555
pbnlklembegknchclakjohhpdccfllbe : Coupons : 7.21.0

Disabled extensions:
beghmmhchncjignfbfnemngnlnjdmbcb : Anti-Fingerprinting : 2.6.240
mjcjbfohnabnpeahjjdeiimbinifjmad : AI Chat : 0.0.136
pnhojlpkdnfhikpofiijpojgpejkdgpj : Browser Phishing Protection : 1.0.5.644

Sandu-RM · 2024-11-18T17:44:37.478Z

Hi,

thank you, I appreciate this. I’ll forward this information to the developers & will update the thread when there is any root cause found.

Thank you for choosing our browser.

Sandu

Sandu-RM · 2024-11-20T08:21:09.897Z

Hi,

could you please take a screenshot when this occurs again? When this debug file is opened, does it happen after some unexpected browser close or crash?

Thanks.

Sandu

pending · 2024-11-20T16:58:34.832Z

Ironically, I haven’t received any debug files since I first submitted my question and I don’t recall what preceded getting the files. If it happens again, I will take note, and respond.

Thanks.

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