Deploy installation error

Avast Business Avast Distributed Network Manager
1

I get an error when i attempt to deploy an installation to a “Windows 2003 Standard Edition SP1”.

Here’s the installation log:

12/28/05 17:54:00: rinstInstall begin
12/28/05 17:54:00: Init 50 60 C:\WINNT\Profiles\ADMINI~1\LOCALS~1\Temp\asw5632.tmp C:\Program Files\Alwil Software\Management Tools\InstPkgs NULL C:\WINNT\Profiles\ADMINI~1\LOCALS~1\Temp\asw5631.tmp 0
12/28/05 17:54:01: Store
12/28/05 17:54:01: Set WORKGROUP\GESTSRV
12/28/05 17:54:01: GESTSRV: CallBack 201
12/28/05 17:54:01: StartThread
12/28/05 17:54:01: Loop
12/28/05 17:54:01: SpawnThreads
12/28/05 17:54:01: GESTSRV: StartSetup
12/28/05 17:54:01: GESTSRV: CallBack 202
12/28/05 17:54:01: GESTSRV: CallBack 203
12/28/05 17:54:01: GESTSRV: CreateDirectory \GESTSRV\C$~AVINSTL error 183
12/28/05 17:54:01: GESTSRV: RemoveFolder \GESTSRV\C$~AVINSTL
12/28/05 17:54:01: GESTSRV: File \GESTSRV\C$~AVINSTL\aswResp.dat not created
12/28/05 17:54:01: GESTSRV: Copying setif_av_net-1b8.vpu
12/28/05 17:54:01: GESTSRV: Copying setup_av_net-1b8.vpu
12/28/05 17:54:01: GESTSRV: Copying vps-55200.vpu
12/28/05 17:54:01: GESTSRV: Copying vpsm-55201.vpu
12/28/05 17:54:01: GESTSRV: Copying news405-31.vpu
12/28/05 17:54:01: GESTSRV: Copying news409-30.vpu
12/28/05 17:54:01: GESTSRV: Copying part-prg_av_net-1b8.vpu
12/28/05 17:54:01: GESTSRV: Copying part-vps-55201.vpu
12/28/05 17:54:01: GESTSRV: Copying part-news-48.vpu
12/28/05 17:54:01: GESTSRV: Copying part-setup_av_net-1b8.vpu
12/28/05 17:54:01: GESTSRV: Copying prod-av_net.vpu
12/28/05 17:54:01: GESTSRV: Copying jollyroger.vpu
12/28/05 17:54:01: GESTSRV: Copying servers.def
12/28/05 17:54:01: GESTSRV: CallBack 204
12/28/05 17:54:01: GESTSRV: CallBack 205
12/28/05 17:55:01: GESTSRV: ReadProgress
12/28/05 17:55:01: GESTSRV: ReadLog
12/28/05 17:55:01: GESTSRV: CopyFile \GESTSRV\C$~AVINSTL\Setup.log C:\Program Files\Alwil Software\Management Tools\DATA\log\WORKGROUP_GESTSRV.log error 2
12/28/05 17:55:01: GESTSRV: CallBack 213
12/28/05 17:55:01: GESTSRV: RemoveProgress
12/28/05 17:55:01: GESTSRV: Folder \GESTSRV\C$~AVINSTL not removed: 145
12/28/05 17:55:01: GESTSRV: CloseConnection
12/28/05 17:55:01: TerminateAll
12/28/05 17:55:01: rinstInstall end 0

The ADNM Build is RC-2 (4.5.155)

Can you help me?
Thanks,
Claudio

2

The log on the server is:

12/29/05 12:40:49: InstSvc begin
12/29/05 12:40:49: avast! Remote Install Service
12/29/05 12:40:49: Setup CmdLine: “C:~AVINSTL\setup.exe” /forceinstall /createprogress /sfx /sfxstorage “C:~AVINSTL”
12/29/05 12:40:49: Setup exit code 536870934
12/29/05 12:40:49: CopyFile \Setup\Setup.log C:~AVINSTL\Setup.log error 3
12/29/05 12:40:49: InstSvc end 0

Thanks

3

OK, this incredible number (536870934) is in hexadecimal form 20000016 (much nicer) which translates to “Operating system does not meet minimal requirements”.

If you’re installing on a server, this in 99.99% of cases means that you’re using a “netclient” package (instead of “netserver”).

Create a new installation package for the NetServer product, and push it to the machine.

Hope this helps.
Vlk

4

I recreate the NetServer Installation package and the deploy of installation now it’s ok.

On the server, now i have this event in event viewer:

Tipo evento: Errore
Origine evento: avast!
Categoria evento: Client
ID evento: 90
Data: 29/12/2005
Ora: 14.56.28
Utente: N/D
Computer: GESTSRV
Descrizione:
Blind server conn attempt (lookup: 192.168.10.2:16111) failed. (error 0000274D).

192.168.10.2 is the server with ADNM Console

Thanks.

5

Aren’t you still using the old port number (6011 instead of 16111)?

Does something like

telnet 192.168.10.2 16111

work from that server?

6

telnet 192.168.10.2 16111 doesn’t work from this server, while telnet 192.168.10.2 6011 works.

How I can change the port number from 16111 to 6011?

Thanks

7

Either edit the Installation package and re-run the deployment task, or do the following

  1. edit the file \data\avast4.ini and alter the line ClientsListenPortAddress,
  2. delete the “ClientsListenPortAddress” value in the registry key HKLM\Software\ALWIL Software\Avast\4.0\SS
  3. restart the “avast! NetAgent” service.

Thanks
Vlk