Deployment fails with Error 126

Avast Business Avast Endpoint Protection
1

Hello All I’m trying to deploy the Avast Client from the Avast Administration Console to a Windows 7 64 Bit computer, but it fails with an Error 126.

I’ve turned off the firewall, I’ve deleted all registry keys, I’ve disabled the Interactive Services Detection service, and yet I’m still getting: ( The Specified Module Can not be Found [126])

Oddly enough on the machine where the deploy is failing I get this in the system event log:

Event 7030

The avast! Remote Install Service service is marked as an interactive service. However, the system is configured to not allow interactive services. This service may not function properly.

I can’t set the service as interactive since it’s part of the silent deployment, and consequently can’t be set to interactive DURING the deployment. When I search for it after the install bombs it’s of course gone.

Can someone give me a clue?

Oh and where does the default install logs go on the server and client?

Thank you

2

Hi,
you have this problem only on one client?
Try to download from the console the avast_managed.exe and execute it locally on the machine (or you can always find the avast_managed.exe file in disc c, from your server, maybe under
C:\Documents and Settings\All Users\Dati applicazioni\AVAST Software\Administration Console\Mirror\Install, or C:\Users\All users\AVAST Software\Administration console\Mirror\Install)

You can find the logs are under (depend by the OS):
Server C:\Documents and Settings\All Users\apprication data\AVAST Software\Administration Console\Logs or C:\Users\All users\AVAST Software\Administration console\Logs
Client C:\Documents and Settings\All Users\application data\AVAST Software\Avast\log or C:\Users\All users\AVAST Software\Avast\Log

3

Check if you have the following registry key: “HKLM\SOFTWARE\AVAST Software”.
Delete it if exists.

4

Gio Gio, grabbing the client from the Install directory and running it on the local machine worked. Thanks for cluing me into these directories.

Note: I also checked for the AVAST key in the registry, and alas it was not there.

5

Glad you’ve solved,
Regards :wink:

6

I believe I have found the answer, with clues from some other posts on the forum.

In my case, we had successfully deployed Avast across a domain network already. Unfortunately there was one machine with an Avast install that would not work due to a conflict with other software. After I cleaned up the workstation and attempted to redeploy Avast, to my surprise the install failed this time, with the 126 error.

It seems that the 126 problem is that the avast_managed.exe file is the “module” that is not found. I don’t know whether it isn’t found by the server or the workstation, but considering what fixed it, I’d guess it was the workstation.

It seems to be looking for the installer in this location:
\\CS\avast_managed.exe
…however there was no server share called CS…at least not any more all these weeks after the initial successful deployment.

What I decided to do was share the folder where the .exe resides, as “CS”, and this fixed the problem and resulted in a successful installation.

Specifically, I did the following:

  1. I Searched the server and found the Avast installer at this location on the server:
    C:\Install\avast_managed.exe

  2. I shared C:\Install as sharename “CS” for domain admins with full access and Everyone as read access.

  3. I reran the deployment job I had already tried to run that kept failing. This time it worked without a hitch.

Hope this helps someone!
Jacquie