Desired e-mail wrongly flagged as SPAM- How to stop

I want messages from certain senders that are always marked as SPAM. How do I keep that from happening? Identifying them as “Safe Senders” in Outlook doesn’t help.

Could try to put them on the whitelist?
Dont you have a sample of such email? You can send it to me as PM.
thank you
Lukas.

Hi,
can you please forward these mails to false-spam@avast.com ?
We need to collect some examples to analyze this issue.

Thanks,
Ivan.

When is this problem likely to be fixed - ALL of my emails are dumped in the Junk file even though I’ve reduced the sensitivity to ‘off’'?

I too noticed that ALL email has been marked as SPAM and sent to the junk folder since the last program update (Avast Internet security 7.0) about 2 days ago. I tried using the Outlook Add-in to mark as not spam. This removed the SPAM marking and moved it into the Inbox but the very next email from the same sender, even my own email, was again marked as SPAM and in the junk folder.
I even tried lowering the sensitivity, everything suggested by the help files. Nothing fixes this issue except to “STOP” the antispam service. It is a pain to keep going to the junk folder and using the add-in to unmark it and move it to the inbox for every single non-spam email and then repeat. Something wrong happened at the last program update from a couple days ago.