DETAILED INFORMATION FOR DEVICE SM-G950W IS CURRENTLY NOT AVAI

system · 2017-10-01T21:06:54.000Z

I just got a new phone and installed avast mobile anti theft.

I went through all the steps for my new galaxy S8. Allowed all permissions. Linked to my avast account.

When i log into my avast acount from my computer, my new phone has a red symbol next to it and when i click i get an error message that says “WE ARE SORRY, BUT DETAILED INFORMATION FOR DEVICE SM-G950W IS CURRENTLY NOT AVAILABLE.”

Why is this happening?

Eddy · 2017-10-01T21:30:08.000Z

What Android version ?
Are you using the latest paid AMS ?

TerezaV. · 2017-10-03T08:13:26.000Z

Hi, do you mean the standalone Anti-Theft (4.2.0)? This app is not supported any more, the only anti-theft solution we provide now is within the Avast Mobile Security Pro.

system · 2018-05-01T21:20:32.000Z

I have the same issue, and my phone is locked, so i cannot recover my device Please help !!!

system · 2018-08-18T10:28:44.000Z

my phone is also lock and my pin is not accepted. it email me that i change my sim card, maybe that’s why the device info is not available so i cannot control it remotely. when i connect in the internet to change my pin, its cannot connect to my email. is there any suggestion of how i can resolve it? please help!

TerezaV. · 2018-08-30T17:10:32.000Z

Hi, please check your inbox, I have sent you some instructions.

system · 2018-10-05T15:05:20.000Z

I have anti theft installed on my s7 as well. I need it removed; I have been locked out. I accessed my account via browser to reset my pin, but this message appeared: “WE ARE SORRY, BUT DETAILED INFORMATION FOR DEVICE SM-G930F IS CURRENTLY NOT AVAILABLE.”

Need help on this urgently!

system · 2018-10-14T01:17:29.000Z

I have been having this issue for ages. My older tablet has had this message since I got it a few years ago (can’t remember how long ago it was), and now my new S8 and Tab E, which I got at the end of September also have this issue.

I have tried turning the Anti-Theft off and back on, but that doesn’t work. I don’t know what else to try.

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