DETAILED INFORMATION FOR DEVICE XXX IS CURRENTLY NOT AVAILABLE

system · 2017-01-19T18:28:05.000Z

Hi Eddy,

Thanks for your answer.
My phone is a Xperia z3 compact, running Android 6.0.1 and anti-theft 4.2.0.8278. The exact same used to work fine before repair.
GPS is not enabled every time, but has been from time to time since reinstall.
Phone appears in my account under a default name (D5803, which is the model), with a green crest.

Thanks
Gabriel

system · 2017-01-20T08:41:41.000Z

I had the same problem and received the following message from Avast when I raised a support ticket with them:

Thank you for contacting Avast. Unfortunately the “We are sorry, but detailed information for device SM-G935F is currently not available.” is a known bug that sometimes appears on devices running Android 6. For an unknown reason the info sometimes cannot be obtained right - what results into the error. We are investigating the problem but unfortunately for now we got no workaround nor solution for it, my apologies.

I am really sorry for such unpleasant message. If you wish, I can eventually contact you back once a solution will be available.

system · 2017-01-20T08:57:26.000Z

Thanks Mark372, and too bad, I’ll uninstall anti-theft then.

system · 2017-03-05T16:43:04.000Z

Hi
I have Samsung A5 and have the same error. Wonder if this has been fixed yet?
Regards

system · 2017-03-09T14:09:42.000Z

Same for me on 2 devices hapened today. Both has Android 5.1 Any solution ?

Thierry74 · 2017-03-09T14:27:31.000Z

Same problem here since today ONLY (yesterday it worked) for ALL of my 5 Android devices (3x v4.* + 2x V5.*).
My other Windows devices (PC W10) are still correctly displayed in my.avast.com (at this time !).
This seems to be a general Avast problem with Android devices (but no information from them yet …)

ncel76 · 2017-03-09T14:31:29.000Z

Hi, i have the same issue from this morning. I tried to update the application, but I have not solved. Wich way to solve? Uninstall and reinstall the application may fix this issuein your opinion?

doclucas · 2017-03-09T15:39:14.000Z

Same here
7

doclucas · 2017-03-09T15:41:45.000Z

Same here
7 of my 11 listed Android devices just got this message all at the same time. 4 other Android devices are showing fine, but they are running the old avast version for Android 4 (with root protection) as far as I remember.
Seems more like a problem with avast.com than with the android phones themselves.
Please fix this!

system · 2017-03-09T21:17:52.000Z

Same thing happened with my 3 devices suddenly this afternoon I also have the avast premier. Which sucks to pay for something that’s I can’t utilize not sure if I’ll be renewing at the end if this month if it can’t be resolved very soon. About how long has this issue been for others?

system · 2017-03-10T01:20:04.000Z

Same here. Fix this please!

Thierry74 · 2017-03-10T08:17:34.000Z

Seems to be solved this morning … until next fail !
Please look at https://forum.avast.com/index.php?topic=198536.0

system · 2017-03-10T09:00:17.000Z

2 hours ago it wrote the same.
Now norm again!
And what was wrong?

ncel76 · 2017-03-10T10:02:33.000Z

Today issue fixed and all seems to be normal.

jorme431 · 2017-03-11T14:03:21.000Z

I am having same problem with my account. Is there a fix for it yet or is it avast end.

Asyn · 2017-03-11T14:46:38.000Z

jorme431 post:17:

I am having same problem with my account. Is there a fix for it yet or is it avast end.

It should be fixed by now, see: https://forum.avast.com/index.php?topic=198536.msg1376442#msg1376442

system · 2017-03-18T14:50:59.000Z

still same problem here, sm-g935f running android 7.

system · 2017-03-23T07:36:10.000Z

Same for me. Why does this feature not work? Uninstalled and re-installed several time. Still useless.

system · 2017-04-19T03:51:23.000Z

I have the same problem only after installing avast anti theft on android. I could see the phones info before on the web account and after I installed AAT I have the same error message as you??? I feel your pain…

system · 2017-04-24T11:57:36.000Z

Soooo, any chance of getting this fixed? The remote control via web was the feature I installed avast for in the first place…

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