Device being removed from my account every few minutes?!

system · 2013-12-18T22:17:33.000Z

I just reformatted and reinstalled everything on my pc, but every few minutes or after a boot-time scan, I get an error saying that my device was removed from my account, please relog. Why does this keep happening? Any help appreciated.

schmidthouse · 2013-12-18T22:28:54.000Z

Had similar issue.
Went to My Devices and selected a Device clicked on settings and ‘deleted’ the device. Deleted all secured devices. Disconnected from Avast Account via Settings/General.
Then Reconnected and secured Device.
Issue disappeared.
This may or may not help in your particular situation

system · 2013-12-18T22:51:04.000Z

Will try it now and update it

system · 2013-12-18T23:06:57.000Z

Did not work, though I had to remove devices from website and not actual application. Anyone else have any ideas?

Alikhan · 2013-12-18T23:24:46.000Z

You need to do it through the actual application… else it won’t work.

schmidthouse · 2013-12-18T23:35:09.000Z

Duninn post:4:

Did not work, though I had to remove devices from website and not actual application. Anyone else have any ideas?

As I stated, the process is done by going to ‘My Devices’ within the Program (GUI)

system · 2013-12-18T23:38:48.000Z

For some reason when there is only 1 device left it wont let me do it through the gui, any ideas? or a step by step?

Alikhan · 2013-12-18T23:41:07.000Z

Avast>Settings>Disconnect (from avast account) if that is the PC it’s registered too…

system · 2013-12-18T23:44:41.000Z

Will try

DavidR · 2013-12-18T23:45:46.000Z

What is the one device left ?

If it isn’t for that particular avast installation, then I don’t think it would be able to display anything as that device isn’t connected.

Check the avastUI > Settings > General - Avast! Account Status.

system · 2013-12-18T23:48:03.000Z

Disconnected through the ui, then reconnected, waiting so see if it is fixed

Alikhan · 2013-12-18T23:48:57.000Z

I’d suggest a reboot now to eliminate any sync issues.

system · 2013-12-18T23:55:19.000Z

Appreciate the help, will sign out again, update my graphics, restart, and sign in, will update

system · 2013-12-19T00:51:54.000Z

So far, so good, will keep updated

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