Hi all
will digital sign solve problem with Sandbox security check?
Sorry, but why don’t you stay on your (already opened) topic…??
Nobody can/will follow you, if you spread your questions all over the forum. 
Because nobody answer me since Friday night.
I need quick solution, because each hour I’m loosing potential customers.
Could you help?
If yes, please tell me how.
If not, please allow me to solve my problems …
digitally signed aka whitelisted… of course will solve the problem… but you have to send the info and files to the avast team so they can whitelist it 
avast autosandbox should really have an option saying ‘don’t sandbox, legitimate file’ click it and bytes of info will be sent to labs to be digitally signed and whitelisted
- Well, I try to help, else I wouldn’t have answered here.
- No problem, if you think spreading your questions will help, go ahead.
I’m sorry, I’m upset because all of this.
Just try to solve my problem.
Yes, I understand that, but it would be better to concentrate your efforts in one topic, imo.
Hi
why do you think that average user should know something about all that stuff?
Antivirus software should recognize a virus and stop executing infected file. Period.
Some “Sandbox” and stuff is just cr**.
What means - … you still use extreme caution when opening this file …
Does that mean that I need to doubleclick on program shortcut very slowly?
I’m not sure why Avast do such things but it is not OK for me.
I don’t know where you got this assumption from.
There is a whitelist, but simply being digitally signed is no guarantee that a file will be whitelisted. The autosandbox has many checks that are carried out, initially by the file system shield (emulation, etc.) if there is doubt, it gets handed off to the autosandbox for further analysis. So there is more than one criteria being tested for before that happens, though I believe not-being digitally signed would possibly have a higher weighting.
As an avast user I’m not privy to the exact checks that are made before a file would trigger the autosandbox.
How to get whitelisted isn’t published anywhere, but it would certainly require the publisher to contact avast
As for the suggestion that the autosandbox should ignore digitally signed files; I guess you are unaware of the fact that for years digital certificates were being sold (by the agents) with little or no checking of who they were sold to. That is no basis to trust every digital signature.
Hi
I think we have problem here. I have about 20 Shareware programs today.
If I need to talk with > 40 antivirus software and send each of them new version, I’m lost.
BTW, does Avast team responed somewhere about Sandbox problem?
Well it has been somewhat difficult with all of your posts in different topics, so I don’t know if you have tried contacting avast ?
There is an on-line contact form, http://www.avast.com/contact-form.php?loadStyles for: * Sales inquiries; Technical issues; Website issues; Report false virus alert in file; Report false virus alert on website; Undetected Malware; Press (Media), issues.