Disable Remote Assistance

system · 2015-04-06T09:33:14.000Z

Hi all

I am an IT support technician that has installed avast! Free on numerous computers for clients. However, I have never used the Remote Assistance function.

Since I myself have 3 computers on which avast! Free is installed, when I went into my avast! account recently I saw the option of “Connect Remotely” for 1 of my PCs (Windows 8.1 64-bit).

However, on my other PCs it has the statement “Remote control is not allowed” beside it.

As far as I can remember, I installed avast! Free using the same settings.

On both of the aforementioned PCs, I have disabled “remote assistance” in Windows.

I am just wondering if there is a way I can disallow “remote control” on the Windows 8.1 PC?

Cheers.

system · 2015-04-06T12:17:35.000Z

There are some changes since version 2015.10.2.2214: https://forum.avast.com/index.php?topic=167184.0.

AccessAnywhere feature is removed and replaced with remote connection feature available through Account screen in all editions(not limited to Premier)

As far as I know there is no way to manage the new version with the old and vice versa.

See also screenshot of settings in attachment (version 2015.10.2.2215)

Pondus · 2015-04-06T12:50:01.000Z

see FAQ for possible answer

Avast 2015: Using Avast AccessAnywhere remote control service https://www.avast.com/en-eu/faq.php?article=AVKB176#artTitle

FAQ https://www.avast.com/en-eu/faq.php
Video https://www.avast.com/en-eu/faq.php?q=video#searchForm

system · 2015-04-06T13:01:07.000Z

airlab post:2:

There are some changes since version 2015.10.2.2214: https://forum.avast.com/index.php?topic=167184.0.

AccessAnywhere feature is removed and replaced with remote connection feature available through Account screen in all editions(not limited to Premier)

As far as I know there is no way to manage the new version with the old and vice versa.

See also screenshot of settings in attachment (version 2015.10.2.2215)

Thanks airlab. On my screen it does NOT have the “Allow remote control of this computer” option under “Troubleshooting”. So I think it is safe to say that I have un-checked that option while I was installing (I always use “custom install”). Also, when I try to use my other computer to start the remote connection, it would just keep showing a message “starting connection” and would not actually connect.

Thanks.

Courier2001 · 2015-05-06T13:43:21.000Z

Remote desktop under AccessAnywhere worked great.
What’s up with this new connect to remote desktop I cant get it too work.
No longer works on the 7 computers I have all over Long island and upstate…all running with Avast Premier 2014 that where connected now they can’t under upgrade to 2015.
Its one thing too upgrade a program, but totally bad karma to change it with out any documentation for the End USER.

Connect to a Remote desk Top feature documentation Please. Thanks

gezz i hate these new year upgrades. 8)

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