I installed avast premium and started having internet connections issues right away. I get dns_probe_finished_no_internet I went through all of the standard troublshooting and updating drivers but nothing helped. The problem comes and goes every few minutes. Uninstalling Avast resolves the problem. I reinstalled and the problem is back. I cannot upload a support file because it fails due to the connection issues. This is the only system on the network having problems so it is not a provider issue.
OS is Win10 fresh install,
- Which Avast…? (Free/Pro/IS/Premium)
- Which version…?
- OS…? (32/64 Bit…? - which SP/Build…?)
- Other security related software installed…?
- Which AV(s) did you use before Avast…?
Premium
Latest, downloaded today
64bit win 10 pro build 18363
No other security software installed. Fresh install of windows 2 days ago
Used free before was still an issue on this computer but I didnt know it. Thought it was a problem with the NIC so I put another in.
Repair Avast:
- Avast GUI → Settings → Troubleshooting
- Click on ‘REPAIR APP’.
- Follow instructions.
- Reboot.
Didn’t help. Also have tried multiple reinstalls.
OK, see if it helps to disable Real Site in Avast. (Reboot afterwards)
No difference. At this point I have uninstalled it again and have another product installed that is working fine. I will see if I can utilize this on my laptop to take advantage of the subscription I have bought.