Do I have malware?

Viruses and worms
21

Nice!

I notice in your image of the OLT scanner, that you have two of the selections marked differently than mine is…should I match yours?

The selections:

  1. Standard Registry: “All” instead of “Use Safe List”.

  2. Extra Registry: “Use Safe List” instead of “None”.

22

No just leave it as it appears, that is just to show you where to paste the fix

23

Will do.

24

O, do I have exciting news for you!

Here is what happened:

!) I copied and pasted as instructed, and hit ‘run fix’ and then

  1. Simultaneously (almost?) a note came from my re-installed MSE saying ‘…YO…you got us turned oof…’ (I swear I thought I had restarted that thing!) THEN:

  2. I thought perhaps this is some malware trick and also worrying it would mess with OLT, I canceled it almost immediately, and also noticed that OLT had locked up! SOO…

  3. I disconnected my linksys, and borrowed another laptop to contact you by direct link to the router.

Viola!!

25

CORRECTION:

I notice that the WHOLE computor had locked up. I didn’t turn it off, but left it as is, with the OLT locked up too…

26

OTL will stop all running processes whilst it is running and that includes MSE could you try the fix again and allow MSE to shutdown. It will restart on reboot

27

I’ll make sure it’s off line, right?

28

Yep that will do it ;D

29

Well…for 30-60 minutes it has given me a picture of my desktop background without any files/icons showing and nothing else.

30

Still the same…I’ve got an errand to run. Be back in an hour.

31

OK stop OTL there is obviously something blocking it so time for a bigger hammer

Download and Install Combofix

Download ComboFix from one of the following locations:
Link 1
Link 2

VERY IMPORTANT !!! Save ComboFix.exe to your Desktop

  • IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here

[*]Double click on ComboFix.exe & follow the prompts.
[*]Accept the disclaimer and allow to update if it asks

http://img.photobucket.com/albums/v706/ried7/NSIS_disclaimer_ENG.png

http://img.photobucket.com/albums/v706/ried7/NSIS_extraction.png

[*]When finished, it shall produce a log for you.
[*]Please include the C:\ComboFix.txt in your next reply.

Notes:

  1. Do not mouse-click Combofix’s window while it is running. That may cause it to stall.
  2. Do not “re-run” Combofix. If you have a problem, reply back for further instructions.
  3. If after the reboot you get errors about programmes being marked for deletion then reboot, that will cure it.

Please make sure you include the combo fix log in your next reply as well as describe how your computer is running now

32

I figured maybe I was supposed to do something, so I turned the laptop off and on, quick scanned and here is the result…I will await your response first before going on to your next instruction.

33

Continue with combofix please, once run then retry an Avast installation