Thanks to Frank for pointing me to other malware detection softwares! So far nothing found with the first 2 programs and my wife’s computer still has brutally slow to no internet, but I appreciate working towards the solution very much!
Should I disengage Avast before running these other prgrams?
Will Avast in any way prevent these from finding anything?
Also any other suggestions for a possible reason that we have slow to no internet or email, but we have a great strong internet connection?
I have run Avast4.8, SuperAntiSpyware, A-Squared and Malwarebytes, each on FULL scan and although a few small things were found, nothing has changed my Internet speed/function or my Outlook availability.
I would be grateful for any insight or techniques.
It’s more than enough… your computer seems clean.
The slowness could due to few RAM available, few disk space with a high fragmented disk, something wrong configurated.
What do you think?
That is good to know. But something is keeping it from running properly.
Well… perhaps, but I know my wife’s computer pretty well and this isn’t just ‘slow’, it is sss…llll…OOOOOWWWWW until it times out. The disk does not need defrag acording to the analysis, there are very little files in relation to the disk size, the RAM is plenty for our work or always has been. (1G)
I have NOTHING running in the background other than the very basics. Literally nothing.
BTW… All other programs, non-‘online’, are running fast and fine.
So I am open to any insight and experience and again I am grateful for your presence.
Windows XP and thank you both~
Start-up? There is nothing but the BARE basics… so if it is the start-up, it is hidden.
This wasn’t a slow or gradual shift in performance, but rather a sudden drop?
I have always kept my start-up clean and I check regularly if any new software is installed.
Blessings!!
CURRENT Hijack log run just one minute ago:
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 5:15:26 PM, on 9/5/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16876)
Boot mode: Normal
Go to Add/Remove Programs and un-install vulnerable Adobe Acrobat 6.0.
Latest Adobe Acrobat is 9.1
WinXP SP3 has been available for over a year so you should go to Tools then Windows Update in Internet Explorer and install all updates as it provides performance enhancements and several Critical updates.
Go to Control panel then Automatic updates then enable at least Notify me but do not download updates.
In this case, I am certain that those applications will assist me greatly in efficiency AFTER I get my computer back to normal. I still need to figure out what is wrong with it.
We use it daily for shipping, online CC processing and many other functions so I know the difference in performance and I doubt this is something upgrade related as it was functioning beautifully yesterday. Perhaps? What do you think?
As stated in my other post, Service Pack 3 caused the bluse screen of death last year when I initally installed it and I have been reluctant to install it again.
I use adobe 9.1 for reading, but 6.0 for writing pdfs.
YoKenny offers good advice. My post is directed to your internet connection and concerns a fix that has proved successful for me. An infected computer was cleansed and the OS was re-installed with all programs / apps and user content returned to previous working order. But the computer wouldn’t come right.
Symptoms - high cpu count in svchost.exe (NETWORK SERVICE) in Task Manager (right-click Taskbar at bottom of screen and select Task manager > choose Processes). If trouble process was ended then computer comes right but problem would recur if turned off and restarted.
There is an automatic updates issue seems that Microsoft has only partially fixed. In particular where HP printer / scanner has been connected.
I noticed that you have hookup to HP systems.
I used the fix outlined under Another Temporary Solution – toward the bottom of the page.
The fix is ‘in the wild’ - not certified - so be careful, make sure all looks proper, but should be okay.
You may need to access internet from another computer, but check temp fix of Processes in Task Manager first because this will let you hook up to web as you are accustomed to do.
I have run this fix on the computer for a week now and am about to reinstall the firewall as the last step in the repair, after which I will use the computer for today and return to owner tomorrow if all good (which I’m sure it will be).
Thank you Mkis, I appreciate your input and links! I will look into it right now.
I have added IE8 (still without SP3) and I added Hive Cleanup!
Still the same performance.
Thanks for the side note and I do understand you want the board to stay clean, I agree and appreciate that. The last thread can be closed if it helps. The dual thread wasn’t intentional, it was a different topic that led back into this one with a question.
OP, my advice is to work from the top down. See if everything at the top level is affected. If it is, step down a level.
Look at overall system responsiveness. Are all programs slow, or only IE/Outlook? Are you getting poor responsiveness on all applications, or only on network activity? Is it only internet (ie, external network) activity, or is it affecting communication with other local devices? One way to check this is to use Internet Explorer to access the configuration page on your router/modem. Try copying a file to another computer on your local network.
If it’s only the network related items, take the advice to install Firefox or Opera, and try to discover if it’s an IE/plugin issue or a system issue. Installing these browsers now as a clean installation without any plugins will give you good information.
If it seems to be either a system-wide issue, or an IE issue, bring up Vista’s Task Manager, and tell it to show all user processes…
Then look at the processess tab and see which - if any - is taking up all your CPU time?
If it is an issue with CPU time being soaked up by some process, it may be a DLL that’s obscured from you because they’re hosted in ‘svchost’ processes. A program called ‘whatsrunning’ can show you which DLL’s are being hosted in which svchost processes. That can lead you to understanding which DLL is porked or has a porked config file.
During the meanwhilst, your wife will probably have to do the business-critical work on another machine.
In all this, of course, I’m assuming that the previous poster’s assessment that your machine is probably clean, is correct.