I’ve been scouring the documentation but am unable to find an answer to this one.
What interface/protocol does Avast use to query AD for the remote deployment?
Every time I try to do it on our network I just get “The Master Agent can not connect to Active Directory” but it doesn’t tell me why it’s failing.
Is there a log I can check to see where the error is?
ActiveDirectory by Microsoft or Samba server?
Both.
Same problem here… Do you have any solution yet?
Can you provide more detail about your network? Are the console and the AD Controller on the same subnet? Is there any intra-VLAN routing happening? Often times there is an issue with firewalls or ACLs blocking access between the two.
I’d rather not post details about our network in a public forum.
Yes, but this is still the sort of information that should be included in the documents surrounding this.
Lots, the domain controller and the master agent and clients all share one vlan though.
Great! What ports? what protocols? in which directions?
NONE of this is documented besides one mention of port 7074 on the console page where it tries to connect to the domain controller.
In short, the documentation is as I’ve said. Severely lacking.
If you haven’t already, please submit a case at https://www.avast.com/business-support-contact
Most likely, we will need to collect debug logs. Please also see How To Submit Avast Business Log Files for more information.