Have you tried running a full system scan to ensure that your system isn’t actually already infected? You can also use other malware scanners to check for the presence of malware that Avast! will miss. In certain situations, malware can interfere with normal computer operations, but not be caught by your antivirus program. In this situation, you can run other scanners (Like malwarebytes Anti-Malware) in order to search for, and remove the infections that Avast! missed.

If your system is not infected by malware, and you’re still having this issue, the next step is to write down the activation key you paid for, then completely uninstall Avast! Internet Security, redownload it fresh (after clearing your browser’s cache, and windows temp files), and try reinstalling it again. If this fails, I would personally request a refund, and switch products, as it may be some kind of incompatibility with your hardware, or software.