Someone told me to upload my filedumps but I have received no response whatsoever. An AVAST driver is caused repeated BSODs on my computer and I can find no way to stop it. Is AVAST just faulty? Used them for years but my confidence in this product is disintegrating rapidly.
No-one from avast has asked you to send the file dumps on this webboard.
What OS/SP?
What exact version of avast?
Any other security software installed?
If so, which one(s)?
Any other av installed (or had installed)?
Yes, someone here asked me to upload filedumps. It clearly was not from AVAST I found out after the fact, all AVAST seems to want to do is get me to pay a bunch of money. I just want to know why the driver is malfunctioning and why I cannot update a specific driver to fix it.
I run Windows 7 Home Premium.
Avast Version 2014.9.0.2013 – this has been fully uninstalled and reinstalled. Still have problems.
No other security or anti-virus software ever used on this computer.
The AVAST Driver aswSnx.sys is repeatedly causing crashes.
Yes they did. http://forum.avast.com/index.php?topic=146203.15
BayAreaScott, you should have bump the original forum topic instead of a create a new one. My personal advice, I would be to temporarily stop using Avast (uninstall it in fact) b/c BSOD can be quite harmful. In fact it is sound practice to immediately stop using a piece of software if you know it causes BSOD whenever possible.
You done everything that can be done, and now if a fix comes, it will be through emergency updates or a minor update. You can search past BSOD forum post, and you will notice Avast does not personally respond these types of posts and volunteers and enthusiasts poster offer very limited help.
Alievitan:
No, no-one from avast did ask.
bayareascott:
How exactly did you uninstall/install?
Alievitan: Perhaps you are right…it seemed like that other post died and no one would respond. I didn’t know what to do. But I will never find out if there is an update. You are basically telling me that I should give up on Avast and switch to another product entirely. Which is starting to seem like my only option. I am just surprised that no one connected with Avast can help or seems to care about defects in their product.
Eddy: Are YOU with Avast? Yes, you are technically correct, but SOMEONE that sounded an awful lot like you told me to do it. I uninstalled and reinstalled as Alikhan instructed in the linked thread provided by Alievitan.
I am NOT with Avast but I’ll give you the straight scoop based on the other thread and this one.
First, back up your computer…files and even take image to offline USB HDD.
Why, because the are instances with these driver issues where folks cannot get back to the O/S…you are at least getting BSOD.
Next do a full un & re-install: http://forum.avast.com/index.php?topic=143284.0
If you feel like you’ve done this then you’ve done all you can do.
You have also been proactive and uploaded your DMP files.
What is the likelyhood you’ll get a response from Avast ?..I have no idea.
However, with the other thread and this one clearly there is not quick fix.
So, while there is many, many more systems that work fine something is a-miss with yours and Avast9.
Perhaps yours and the other driver boot locks and BSODs will be remedied but I agree with the advice you need to get this software off your PC.
Like me, I would then monitor this Forum for new releases and perhaps fixes to allow a re-install.
Instead of another A/V you do have the option to go back and install Avast8…that is what I did while I’m waiting for next Avast9 release.
I know the above may not be a popular answer but if you are getting consistent BSODs then you need to worry about your PC first.
They care in a general sense, like all sizable software companies, they have to pick their battles, they have framework in place to decide what needs to be addressed, priority, what/if and when to deploy. The more people affected by a specific BSOD, the more likely it will get fixed. If the BSOD is an isolated case then…yeah you know where this is going.
bayareascott:
No, I am not working for avast. Like you I am a user. But I am one that started with “computers” in 1981.
Please attach a OTL log to your next post so I can get at least some sort of clue of what you is going on on your system.
bayareascott
Just in case not sure how/where OTL is.
Take a look at this thread and scroll down to the OTL section.
http://forum.avast.com/index.php?topic=53253.0
Forgot, one other thing that appears a lot of times on these “won’t boot, BSOD, driver” issues is the PC has file system errors.
I’m not sure if Avast Team is debugging this but here is something I would try…since you are in BSOD mode and can run PC.
Go to DOS prompt and run:
chkdsk c: /r
It’ll ask you to reboot and this Windows util will repair disk/file issues during reboot before login screen.
Depending on size of HDD & files can take 15-30 minutes to run.
You can Google the chkdsk command for details…but the above is the summary.
It is only a pure guess on my part that something in your system file table or something Avast hangs on…perhaps some old corrupted file.
Not sure if this will fix the issue but would eliminate a variable for you.