2 Major Bug Reports on Avast Update Crippling Functionality That a Lot of Us Critically Rely On
Never acknowledged, never commented on, never given a path to resolution…
Do we matter???
Or should we de-install and all move back to AVG???
Hello,
is there any detection from Avast? Screenshot might help.
Milos
Given your unfriendly approach, maybe it’s better to move 
Anyway, this is the first time I face a program called Chatango. We’ll need much more info to try to help.
I might be a whole lot friendlier if the support forums were actually monitored and responded to by Avast – having open bug reports for a month (which were in the top-5 most recently updated for many days) is not exactly warming my heart towards your product (which I have been using for close to a decade and recommending and installing on well over 50 other machines, most w/ the paid version)
There is more than enough information in the 2 posts cited for this to be reproducible by any half-capable QC / QA Eng if they were actually read.
As to details for the still challenged, just go to any website that uses Chatango as chat embed or any chat on Chatango.Com (try http://cricfreetvs.chatango.com/) and select Legacy Flash Version in upper right and all you will get is a spinner in the chat box. Manifests this behavior in Win7-Ult and Win8.1 in IE, Firefox, & Chrome w/ latest update to Avast 2015.10.0.2208
Unbelievable attitude.
Doubtful anyone would want to help.
Two Avast team members have responded and requested information and still you display attitude.
Unbelievable.
They responded to this post, they ignored the 2 others for a month.
Information provided is more than enough to reproduce the problem.
This is NOT my first rodeo w/ Avast NON-Support – last go-around they told me to turn off active protection to fix the problem, great answer…
And if your answer is this problem should be ignored because I am a little pissed off and therefore deny functionality to the many thousands of less technical (and probably woefully confused) users who have Avast installed and wish to participate in Chatango chat rooms perhaps you should examine your own motives.
If this is the attitude you displayed in earlier posts then I can guess why you were ignored but at this stage you have been given to opportunity to provide more information as what was requested so if you want you matter solved in a friendly and efficient manner then please provide us with more details, personally I’ve never heard of Chatango either so It cant be that well known.
There are at least two threads going re: this chatango thing… which Avast has chosen to ignore (not ignore this user… but ignore the entire multipage threads which is a common move for avast). The poster’s attitude has come from avast being less than helpful, not vice versa.
Don’t attack the messenger for stating the obvious… attack avast for feeling it’s ok to ignore their customers.
And when he get a responce, why not provide the info asked for?
I don’t see anyone attacking the messenger Only the way the message is being delivered.
With the amount of traffic on this forum it is fairly easy to go down the list and not be noticed which is probably what has happened with this Chatango matter but that’s no excuse for rude behaviour/attitude and if anything bumping the original topic up to be noticed would be much smarter as more details were explained in the original topic as the OP here doesn’t want to give any :
Yes, provide the needed information, Screenshot! as asked “Error messages” what ever,
Lets move on with resolving the issues
From my previous post, what about this is not explicitly clear???
[size=14pt]“As to details for the still challenged, just go to any website that uses Chatango as chat embed or any chat on Chatango.Com (try http://cricfreetvs.chatango.com/) and select Legacy Flash Version in upper right and all you will get is a spinner in the chat box. Manifests this behavior in Win7-Ult and Win8.1 in IE, Firefox, & Chrome w/ latest update to Avast 2015.10.0.2208”[/size]
Edit: I have been a software engineer / gigantic systems-networks architect for 35 yrs and the above quote (and details from the ignored threads) would have been more than enough for me to run a browser in trace mode w/ whatever proprietary profiling tools Avast has and identify the cause of the problem.
I can help out on getting this issue fixed. Thanks for responding to the matter Avast. I will answer the following accordingly, and have a screenshot attached.
-Windows 7 Home Premium 64-Bit
-Avast 2015.10.0.2208, Virus Definition: 141202-1
-No virus’ detected.
-I’ve disabled the Web Shield, which is the only means to fixing the problem. I’ve attempted to add it as an exception, which doesn’t seem to work.
-I use the default Windows Firewall.
-No I do not, just Avast. Had it ever since I’ve gotten this computer in 2010.
-Nope
-No errors I could find, then again, I’ve never actually used the Error tool before. Lol
The same issue occurs when you go to the actual chatango page and click on Legacy Flash Player. I’ve updated Flash, have used 5 different browsers including (IE, Opera, Chrome, Firefox, Pale-Moon.) All to which don’t work.
w11.zetaboards.com/HWA_Online (Bottom of the page is the embedded chatango.)
h-w-a.chatango.com (The full screen chantango page) *I click on Legacy flash and it don’t work.
Hello,
this topic was reported to QA to test.
Milos
Thanks guys, problem has been reproduced and forwarded to the development department. We will release emergency update as soon as possible.
THANK YOU AVAST!!!
This is how all these bugs that have been floating around for a while should be handled:
You acknowledged the chatango problem, advised you were working on it and everyone is happy and civil and no attitude… see how easy that is?
Now how about some of thee:
UI popping up after scheudled scan
Threat Detected message after scheduled scan when there is no threat
Scheduled scans not starting at the scheduled time
Exclusion list not keeping entries
After ignoring it for a month until I shouted in 30 pt loud red to get attention paid to it – not a great resolution actually given what had to be done to get there so I would be a little reserved while breaking your arm patting yourself on the back…
And as to friendly, to paraphrase Harry Truman: “if you want friendly get a dog…”
Real software engineering (not “social site puffery”) is a contact sport if you have ever been in a Silicon Valley design / code review, project management meeting, BUG MARKUP / RESOLUTION SESSION, etc. and real engineers have very little patience for stupidity, inattention to detail, process over production, and being nice while critical things go unattended to…
Here here. I would add that the average software house is also very careful to “not admit” when they release a “dog” and also that support take the brunt of the criticism even though it’s not really their fault.
If Avast development and QA is anything like a couple of companies that I have worked for then all I can say is that they are about par for the course. The 3rd party support scam is, however, imho, another matter - shameful. They deserve to slowly die a painful death for that one…
I was one of the other people who made a thread about the Flash version of Chatango no longer working with the newest version of Avast (it’s a chat room used primarily on major Anime sites…it’s actually quite popular), but it seems it was deleted.
However I see that issue is being looked into, so hopefully Avast can get a proper update out there soon. I had to do a system restore to get the old Avast back…so it would be nice to finally use the new one.