we are looking into this, but let me ask a question: you mention system restore. What was the reason? Isn’t disabling HTTPS scanner enough? You are able see any problems with chatango even with https scanning turned off? Thanks.
L.
I don’t use chatango but in my testing the only way to access the flash version was to disable the web shield.
I tried turning off https scanning, making exclusions and every other option in the web shield with no affect. Even made a global exclusion for that URL but no go.
Only disabling the web shield would allow the flash version to load.
I had to do a system restore because nothing else worked. The only way I could get the Flash version of Chatango to work was to shut down Avast completely…even turning off the Web Shield didn’t work, and obviously I want Avast to be on at all times. I played around with all the settings I could before I came here to see if this was a known issue or not…and nothing short of turning off Avast worked.
Doing a system restore allowed me to get the previous version of Avast back and low and behold, the Flash version worked again. I even had a friend of mine be my guinea pig. I asked her to upgrade to the new version and see if Flash worked for her, and sure enough as soon she came back from her restart it didn’t work anymore, with a system restore also doing the trick for her, aswell.
Thanks guys.
Did you reload the page after disabling the shield?
I tried having page up and then disabled shield but still had spinning icon but as soon as I reloaded the page (F5) the page came up.
Sure did, several times. Even left it there for a while to see if the page would catch. Only turning off Avast worked.
So,
10 days since I started this thread…
6 wks since the bug was originally reported…
Chatango powered sites all over the interwebs crippled (was just in one that changed to another service, several hundred confused chatters and a huge site management headache for website owner)…
Any ETR yet???
and, of course, now Chatango is down on a DDOS attack – oh well…
EDIT: Appears to be back up as of 9:28am ET 12/14/14
Hi guys, we are still working on this. There was a bug in ssl filter related to this, fixed. Still not working - trying to find out problem in the SPDY parser.
More progress can be expected in January.
(internal bug id: AV-7301)
Hello guys,
we have identified the problem with Chatango. The binary communication that the flash plugin emits was parsed as SPDY traffic inside WebShield. We have now improved the detection of modern protocols SPDY and HTTP/2. The issue with Chatango seems to be fixed in our internal builds. When tested, we’ll discuss how to deliver the fix to you.
Thanks for pointing out to the bug.
Lukas.
Awesome news!
I just bought a new laptop and tried installing the 2014 version of Avast, but no matter what I did it insisted on updating to the 2015 version, so I’m without the Flash version of Chatango until this fix is issued. So it’s great to see this update.
6 Wks since I opened this thread…
10 Wks since 1st thread reporting this bug was opened…
And I was too harsh and roundly criticized for screaming about poor QA/QC & support??? – Go Figua…
If this was my shop programmers would be looking for a new home…
Yep.
From my side, i suspect that this bug, or this slow correction to hide something else.
I removed avast from some of my other computers but i’m now thinking to remove it definitely from my main laptop.
Avast is my first anti-virus from my first laptop. I’m totally disappointed by this story.
For me, the most impressive thing in this story is that Lukor have said they have the patch since December 30 !
2 Months since I started this thread
3 Months since it was first reported
And I got yelled at by all the fanboys for being rude and too loud, uh huh…
No fix yet…
Yeah, they care – NOT!!!
Well, you are too loud.
There is no need at all to use such large text and the red color.
It will not speed up things, mostly it is slowing down things.
Get real.
As Lukor said, they have found the problem, and sofar as it seems, also a fix.
If this is true, and I have no reason at all to think it is not, the fix (as well as several others) will be in the next release.
Hi, we are preparing new version which includes this fix. Beta should be available withing a few days.
??? ??? ??? >:( >:( >:(
You folks that are bashing people for having a bad attitude about Avast have to realize, it’s beyond frustrating to have your tickets and posts ignored by Avast. While Avast hides behind we get 1000’s each day, all of those don’t matter, but our personal problem does. If we can’t do X or Y because of Avast–then we need help in a reasonable amount of time…like 24-48 hours. Not never.
Avast is solely responsible for making people that are happy with Avast hate the product after having these issues. If you’re using a free version one would expect to wait longer but with a paid version Avast has to be on their game…there are plenty of other options out there. .
I am impressed that the unpaid forum members are quick and can resolve issues, but Avast does not have the staff internally to do it…Hey how about hiring the forum members? At least they get the job done when you cant, just saying.
First and last warning : The next time someone posts in this topic in a inappropriate way with big letters like above, he/she will find his/her post deleted by me. Thank you !
Greetz, Red.
Thanks Red.
+1
This is very informative http://www.kassj.com/netiquette/netiquette.html