Does Avast! block images in email?

Avast Free Antivirus / Premium Security
1

The reason I ask is that I get a few emails every day that have embedded images that I need to see. However, after installing Avast! the images are no longer displayed. When I view the source of the email, the tag looks like . I’m using Mozilla for email, and the images were viewable before installation of Avast! Any recommendations?

(And yes, I’ve checked to make sure that Mozilla isn’t blocking the images.)

Thanks,

Jamey

2

What exactly do you mean by “”? Can you post the exact content, please?
Does it change anything if you stop the Internet Mail resident provider temporarily?

3 
<IMGIMG SRC-BROKEN://www.comics.com/mycomics/images/extra_email_right.gif" WIDTH="383" HEIGHT="30" BORDER="0" ALT="">

Before installing Avast! this would have read:

<IMG SRC="http://www.comics.com/mycomics/images/extra_email_right.gif" WIDTH="383" HEIGHT="30" BORDER="0" ALT="">

Yeah, it’s my morning comics. Gotta get the important stuff, right?

I’ll try turning off the resident protection and sending an email with embedded images to myself. I’ll post back and see if that works.

4

All right – the images displayed with the resident protection turned off. I turned it back on and sent the same email again, and so far, it hasn’t turned up in my email (which is strange, considering I was sending it to the same address I was sending it from). What action does Avast! take in relation to HTML email, sending or receiving?

5

I don’t think avast! does any special processing of HTML e-mails…

Btw, do you have any firewall / filter installed?

6

Nope. No firewall (other than the one that comes with WinXP). Like I said, when I turned off Avast!, the mail came through fine. ???

7

Did the e-mail you sent to yourself arrive?
Can you send us the same (original) message (preferably in .EML format) so that we can check the behavior?

8

No, they never did arrive. Pretty strange… ???

I’m not sure I can send it in .EML format (I’m using Mozilla), but I’ll try. Another option I can think of is to zip up the source of the email and send you that. Do you have a preference? And what address do you want me to send it to? Support?

BTW, the email provider wasn’t running this morning, and the images came through just fine…

9

OK, now I’m really confused. I downloaded my messages this morning with the provider running, and everything came through.

So I guess my problem’s solved. I just wish I knew what happened. All I did was shut down the mail protection for a day, then restarted it. I didn’t change a single setting in Mozilla Mail (didn’t even open the options tab). Very strange, but I’m happy now!

Thanks for the help.

10

Hehe, Windows is not a deterministic OS… Everything could happen ;D