I’ve successfully installed avast! Pro 6 on two computers running Windows 2000 SP4. If I restart either of the computers, avast! does not start properly (the system tray icon has the red “X” on top of it)
The Windows event log says:
“The avast! Antivirus service failed to start due to the following error:
The executable program that this service is configured to run in does not implement the service.”
This is not happening on any other computer on which I’ve installed avast, but the other computers run WinXP, Vista or 7.
Please help - version 6, according to the avast! website, is compatible with W2K SP4.
I installed the rollup on one of the W2K computers. Rebooted. No love. Downloaded a fresh copy of avast! 6, uninstalled the old copy, rebooted, installed the copy I’d just downloaded, no love. I did see that the computer had one Windows update that needed to be downloaded (a security hotfix) - so I downloaded and installed it, and rebooted. Same problem. ???
Open several avast DLL/EXE files (\Program Files\AVAST Software\avast folder): aavm4h.dll/aswData.dll/ashBase.dll/avastsvc.exe/… and if you get red warning on the right pane, please send me a screenshot or text output (File/Save As/Text with Import Exports).
The screenshot of ideal state (taken from my Win2k SP4) is attached.
Awesome, thanks! I’ll do it soon. It may be a few days. The client and I do not consider this an emergency, as he can simply double-click on the system tray icon, and then he can click “FIX IT” and all of the services start. The problem is simply that they are not starting at boot time.
and, apologies for the off-topic post, but can someone modify my forum account so I can change my profile info… the only thing I can do right now is change my email address and password. Thanks
A: APPHELP.DLL is used by Windows XP’s application compatibility feature. It is a Windows XP/2003/Vista/7/+ only DLL. If you see this warning, you most likely installed Internet Explorer 6.0 on your pre- Windows XP computer (Windows 95/98/ME/2000). Internet Explorer 6.0 installs a new SHWAPI.DLL that has a delay-load dependency on APPHELP.DLL. This is normal as SHWAPI.DLL does not expect to find APPHELP.DLL on versions of Windows prior to Windows XP. This warning can be ignored. You do not need (or want) APPHELP.DLL on Windows 95/98/ME/2000.
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I still have to check the other Win2k computer, but I know this one is definitely running IE 6.
So: shot in the dark here, but is it possible that the avast! installer detected the presence of IE 6, and as a result, automatically assumed that APPHELP.DLL existed, and installed the wrong binaries?
I have another Win2k computer that is running avast! with no issues - but I don’t have access to it at the moment, and can’t check which version of IE it is running.
I downloaded the ZIP file mentioned earlier in this discussion, extracted and ran depends.exe. Once the program was running, I opened up avastsvc.exe and looked at the list of dependencies. APPHELP.DLL was the first dependency listed, and it was the only one that had a problem. Then I looked at several DLL’s and saw the same thing.
What’s really weird is that there is a third computer, that I finally was able to check late this afternoon, also running W2K SP4 and IE6, and avast! runs just fine on that computer.
Hey there…just started Avast and my Help and Support went out…when I finally got the files restored that it needed…I got a new error…the one that is this topic. Apparently, Avast is delete happy. Avast should have helped you with the problem that they created… so I am waiting on the answer.
I’ll make sure the affected computers have Rollup 1 installed. If not, I’ll install it. Either way I will post my results here