Don't call support if you have a problem

aibz · 2015-07-15T19:04:09.000Z

I have Avast Premiere and updated it this morning. When the system rebooted, the firewall would not start.

The fix was to go to the Uninstall in the Control Panel – there is an option to REPAIR.

I did this myself. IT was easy.

However, before I did it, I called Avast Support and spent 30 minutes with “Anne” telling me I needed to pay Avast $180 to have a “technician clean my computer.”

She tried to tell me that Windows was corrupted and there were a “bunch of errors” in my system. Never mind that the Microsoft Reliability graph showed 9-10 every day for the last few months. She also said the problem was likely due to another antivirus – I installed Avast when I built the system. It’s never had anything else.

It was a complete waste of my time to call – and she didn’t even go directly to the REPAIR option, which should have been her first stop.

If you have an issue, go to Uninstall in Control Panel and it will let you do the Repair option. Don’t waste your time being told you need to spend $180 to have a “technician clean your computer.”

Eddy · 2015-07-15T19:43:26.000Z

Please use the search option before posting.
It has been over and over again explained that what you called is not avast but a third party company.
The email where you can report what you have encountered with that company has also been mentioned a lot of times.

http://www.petitions24.com/avast_phone_support

Asyn · 2015-07-16T05:11:46.000Z

aibz post:1:

However, before I did it, I called Avast Support and spent 30 minutes with “Anne” telling me I needed to pay Avast $180 to have a “technician clean my computer.”

She tried to tell me that Windows was corrupted and there were a “bunch of errors” in my system. Never mind that the Microsoft Reliability graph showed 9-10 every day for the last few months. She also said the problem was likely due to another antivirus – I installed Avast when I built the system. It’s never had anything else.

It was a complete waste of my time to call – and she didn’t even go directly to the REPAIR option, which should have been her first stop.

Report your experience to Vojta Nekvapil: nekvapil[at]avast.com (3rd Party Support Manager)

system · 2015-07-16T11:50:19.000Z

Aibz,

Thanks for taking the time and logging unto the forum with a motive of trying to help others avoid a negative experience.

Rednose · 2015-07-16T12:37:40.000Z

FYI :

None of the Evangelists or Überevangelists is recommending the third party Avast support.
We always tell Avast users to ask for help here on the forum.
There is more knowledge available here by experienced users, than by any third party support.
And when needed we can put things forward to Avast and the Developers, and ask them for help as well.

Greetz, Red.

schmidthouse · 2015-07-16T16:05:15.000Z

Rednose post:5:

FYI :

None of the Evangelists or Überevangelists is recommending the third party Avast support.
We always tell Avast users to ask for help here on the forum.
There is more knowledge available here by experienced users, than by any third party support.
And when needed we can put things forward to Avast and the Developers, and ask them for help as well.

Greetz, Red.

I’ll also add that the efforts to assist by Evangs & Ubers are “honest efforts” to resolve problems experienced by Avast users

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