Don't receive any email after registration

Hi,
I’ve just installed avast on my asustor as3102t NAS, and it says that if i register for free on this site “https://www.avast.com/hu-hu/registration-free-antivirus.php” i will get a serial or registration number.
BUT, after two days, i don’t receive any email, i checked my spam, i tried other emails (gmail, zimbra and some disposable…), other browsers, other computers, aaand nothing!
Can somebody help me?

Thanks,
SzB

The free version is registering itself if you are online.

not at all…

its a NAS, not a pc or laptop… of course it’s online. But after installation, it doesn’t start without a serial number.

and if it registering if it is online,
the reg under the link doesn’t work, so there is “another” problem which is waiting for solution.

Already known and should be fixed in the beta version.

and how can i install the beta version? The “update” is not available in the asustor app central.

https://forum.avast.com/index.php?board=15.0

Nope, its not fixed!
I installed the ADM 3.0 (beta) beacause it is required for avast v1.0.2.r168 (beta) and when i try to start the app i get this screen:

http://www.kepfeltoltes.eu/images/hdd1/2017/06/19/944K_pkiv_g_s.png

The text in the window means: avast is a license required app, register on this site before use (the registration is free)
https://www.avast.com/registration-free-antivirus.php
serial number:

but forget that the app doesnt work, focus on the site, if i fill every field, I DO NOT receive anything, not only serial nubmer, NOTHING!!!

I have been having same problem. Impossible to contact Avast via telephone. I have sent several support emails and no reply for two days now. I suggest that Asustor try to get another antivirus maker to work with them on this problem. It is apparent that Avast doesn’t care to support it’s customers. Has anyone else had any luck getting a serial number from Avast? I have filled out their online request twice and never got the promised email.

avast is using a FiFo system.
Each time you submit a ticket you will be put back to the bottom of the stack.

Current handling time for tickets is +/- 15 business days.

+/- 15 days - Oh wow plenty of time to get a virus or better yet a ransomware invasion. Odd thing paid subscribers get instant license file. If Avast wants to convert trial users to paid subscribers I suggest they give them equal treatment.

Does this help? https://forum.avast.com/index.php?topic=198923.msg1397144#msg1397144

lapewezoju,

The image shows a entire different version of avast then avast free.

Here is an image of the screen capture of the start up page of the Avast Free Antivirus Software app. This is clearly the FREE version as indicated. After completing the register several times over the past week I have yet to receive a serial number or key. Help…it does no good to provide an antivirus app that can not be made to work. It is useless.

Open the Avast User Interface and post a screenshot of the following:

http://screencast-o-matic.com/screenshots/u/Lh/1498755480355-92668.png

So am I, I have my Asustor 3204T bundled with Avast antivirus. I did submitted my registeration over 2 weeks. still not receive any email. >:( >:( >:(

If forget about this poor service antivirus, any other brands support?

I have been waiting for 2 weeks and not find any email in email accountS…

  1. Your situation is somewhat different to the first poster (OP), who has installed avast on a NAS (Network Accessed Storage) system. They have specifically used the old off-line registration.

  2. If you followed the instructions in the image in Reply #14, the free versions should be registered on-line and you ‘don’t get and email.’

It doesn’t matter how long you wait, you won’t get an email, that method is no longer used with the on-line registration of avast free.

Hi David,

I check and compared with Reply #14. Mine screen (Asustor NAS interface) and Reply #14 interface are different.

Is your screen captured from PC? My screen is very simple. Whenever I run Avast on my NAS, it firstly pop-up registration screen. What I can do is either “input the key then click ok” or “Cancel”. If I click Cancel button, whole Avast program will be closed directly. Therefore I could not do or click anything else.

Darrell20,
I can be wrong but your screenshot looks like it from a MAC.
This forum is about avast for Windows.