Don't understand what's happening - can someone help please?

Hello, I’ve been using Avast! for many years and am very happy with it. However, the past few times I’ve tried to select a specific folder/download item by right-click/scan, rather than the scan taking moments as it always used to do, an odd window appears:: ??? / Running and seemingly NOTHING happens! Anyone know what’s happening please??

Thanks

Ange
x

  • Which avast!..?? (Free/Pro/IS/Premier)
  • Which version…??
  • OS…?? (32/64 Bit…? - which SP…?)
  • Other security related software installed…??

Good morning Asyn,

Free version

2014.9.0.211

140206-1

64bit Win 7

Only SpyBot and Malwarebytes installed.

Thank you,

Ange

Good morning Ange,

first, please drop Spybot.

Then:

  1. Download avast! Free Antivirus: http://files.avast.com/iavs9x/avast_free_antivirus_setup.exe
  2. Follow instructions: http://www.avast.com/uninstall-utility (Run this tool for all prior installed avast! versions…!!)
  3. Reinstall avast! with the downloaded installer from point 1.
  4. Reboot.

Many thanks Asyn, I will try this out and come back…

Ange
x

You’re welcome. Awaiting your reply.

Hello Asyn,

Guess What. . .

IT WORKED!! Many thanks for your help with this, I couldn’t understand WHY it should suddenly start behaving in that way… obviously corrupted itself.

Ange
x

You’re welcome Ange.