I have upgraded five machines from 2015 avast free version to pro, and for each of them, it took at least five tries. The download always aborts at the select server stage; guessing it means that all servers or overburdened by download requests. The problems has now gotten even worse, however, since I have already attempted the download 27 times on one Windows 8.1 machine. Is anyone else having these problems? Can they give us the program on a disk instead? Would appreciate any feedback.
Here is the most recent failure log:
2015-07-10 19:26:17Infoinstcont[2616,3028]–
2015-07-10 19:26:17Infoinstcont[2616,3028]2015/07/10 19:26:17 START: Avast installer/updater
2015-07-10 19:26:17Infoinstup[2616,3028]Command: ‘“C:\Program Files\AVAST Software\Avast\setup\Sfx\New\instup.exe” /build_id /cookie /edition:2 /licfile:C:\Users\jkn\AppData\Local\Temp_av_iup.tm~a05660\license.avastlic /prod:ais /sfx /sfxstorage:C:\Users\jkn\AppData\Local\Temp_av_iup.tm~a05660’
2015-07-10 19:26:17Infoinstup[2616,3028]CPU: Intel(R) Xeon(R) CPU E5410 @ 2.33GHz,8
2015-07-10 19:26:17Infoinstup[2616,3028]OS: Windows 8.1 x64
2015-07-10 19:26:17Infoinstup[2616,3028]Memory: 6% load. Phys:4194303/4194303K free, Page:4194303/4194303K free, Virt:4105096/4194176K free
2015-07-10 19:26:17Infoinstup[2616,3028]DISKs: C:\ - 98GB free / 174GB total
2015-07-10 19:26:17Infoinstup[2616,3028]DISKs: D:\ - 48GB free / 48GB total
2015-07-10 19:26:17Infoinstup[2616,3028]DISKs: F:\ - 243GB free / 931GB total
2015-07-10 19:26:17Infoinstup[2616,3028]Running module version: instup.exe - ‘10.2.2218.942’
2015-07-10 19:26:17Infoinstup[2616,3028]Running module version: Instup.dll - ‘10.2.2218.942’
2015-07-10 19:26:17Infosimutex[2616,3028]Checking for the mutex ownership.
2015-07-10 19:26:17Infosimutex[2616,3028]The mutex is signaled. We are owners of the mutex.
2015-07-10 19:26:17Infoinstup[2616,3028]Loading product state
2015-07-10 19:26:17Infoinstup[2616,3028]Guid = 00996d4a-b1f7-4fab-a4ec-3d2e8d7b22ab, Created = 14:43:57 09.06.2015
2015-07-10 19:26:17Infoinstup[2616,3028]Persistent Guid = 09d200fc-2c40-4f94-b9b2-fee442889659, Created = 14:17:02 08.06.2015
2015-07-10 19:26:17Infoinstup[2616,3028]ProductId = ais
2015-07-10 19:26:17Infoinstup[2616,3028]Edition = 1
2015-07-10 19:26:17Infoinstup[2616,3028]Installed Part info:
2015-07-10 19:26:17Infoinstup[2616,3028]Part ‘iex’ = ‘iex’, 4 (0x00000004), 11:50:57 10.07.2015
2015-07-10 19:26:17Infoinstup[2616,3028]Part ‘jrog2’ = ‘jrog2’, 3619 (0x00000E23), 11:50:58 10.07.2015
2015-07-10 19:26:17Infoinstup[2616,3028]Part ‘program’ = ‘prg_ais’, 2218 (0x000008AA), 11:34:24 21.04.2015
2015-07-10 19:26:17Infoinstup[2616,3028]Part ‘setup’ = ‘setup_ais’, 2218 (0x000008AA), 11:34:24 21.04.2015
2015-07-10 19:26:17Infoinstup[2616,3028]Part ‘vps’ = ‘vps_win32’, 352784385 (0x15071001), 11:50:59 10.07.2015
2015-07-10 19:26:17Infoinstup[2616,3028]Latest Part info:
2015-07-10 19:26:17Infoinstup[2616,3028]Part ‘iex’ = ‘iex’, 4 (0x00000004), 11:50:57 10.07.2015
2015-07-10 19:26:17Infoinstup[2616,3028]Part ‘jrog2’ = ‘jrog2’, 3619 (0x00000E23), 11:50:58 10.07.2015
2015-07-10 19:26:17Infoinstup[2616,3028]Part ‘program’ = ‘prg_ais’, 2218 (0x000008AA), 11:34:24 21.04.2015
2015-07-10 19:26:17Infoinstup[2616,3028]Part ‘setup’ = ‘setup_ais’, 2218 (0x000008AA), 11:34:24 21.04.2015
2015-07-10 19:26:17Infoinstup[2616,3028]Part ‘vps’ = ‘vps_win32’, 352784385 (0x15071001), 11:50:59 10.07.2015
2015-07-10 19:26:17Inforegistry[2616,3028]BackupFileToRegistry: file ‘C:\Program Files\AVAST Software\Avast\setup\setup.ini’ was successfully backed up to value ‘SetupIniBackup’.
2015-07-10 19:26:17Infoinstup[2616,3028]Loading Proxy settings
2015-07-10 19:26:17Infoinstup[2616,3028]Proxy-Type: ‘no proxy’
2015-07-10 19:26:17Infoinstup[2616,3028]Proxy-Authorization: ‘no authentication’
2015-07-10 19:26:17Infoinstup[2616,3028]Proxy-Port: ‘8080’
2015-07-10 19:26:17Infoinstup[2616,3028]Proxy-Name: ‘’
2015-07-10 19:26:17Infoinstup[2616,3028]Proxy-User: ‘’
2015-07-10 19:26:17Infoinstup[2616,3028]Proxy-Pass: ‘???’
2015-07-10 19:26:17Infopartinfo[2616,3028]SetInstalled: Part package part-iex-4.vpx is installed.
2015-07-10 19:26:17Infopartinfo[2616,3028]SetInstalled: Part package part-jrog2-e23.vpx is installed.
2015-07-10 19:26:17Infopartinfo[2616,3028]SetInstalled: Part package part-prg_ais-8aa.vpx is installed.
2015-07-10 19:26:17Infopartinfo[2616,3028]SetInstalled: Part package part-setup_ais-8aa.vpx is installed.
2015-07-10 19:26:17Infopartinfo[2616,3028]SetInstalled: Part package part-vps_win32-15071001.vpx is installed.
2015-07-10 19:26:17Infoinstupcore[2616,3028]PkgLoadProductInfo: product GPB was successfully loaded.
2015-07-10 19:26:17Infoservers[2616,3028]Server definition(s) loaded for ‘C:\Users\jkn\AppData\Local\Temp_av_iup.tm~a05660\servers.def’: 29 (maintenance:0)
2015-07-10 19:26:17Infopkgproduct[2616,3028]LoadPartInfo: program = prg_ais-8aa returned 0x00000000
2015-07-10 19:26:17Infopkgproduct[2616,3028]LoadPartInfo: setup = setup_ais-8aa returned 0x00000000
2015-07-10 19:26:17Infopkgengine[2616,3028]LoadLatestProdAndParts: product file ‘prod-ais.vpx’ was successfully loaded.
2015-07-10 19:26:17Infopkgengine[2616,3028]LoadLatestProdAndParts: part file part-prg_ais-8aa.vpx was successfully loaded.
2015-07-10 19:26:17Infopkgengine[2616,3028]LoadLatestProdAndParts: part file part-setup_ais-8aa.vpx was successfully loaded.
2015-07-10 19:26:17Infopkgproduct[2616,3028]LoadPartInfo: iex = iex-4 returned 0x00000000
2015-07-10 19:26:17Infopkgproduct[2616,3028]LoadPartInfo: jrog2 = jrog2-e23 returned 0x00000000
2015-07-10 19:26:17Infopkgproduct[2616,3028]LoadPartInfo: vps = vps_win32-15071001 returned 0x00000000
2015-07-10 19:26:17Infopkgengine[2616,3028]LoadLatestProdAndParts: product file ‘prod-vps.vpx’ was successfully loaded.
2015-07-10 19:26:17Infopkgengine[2616,3028]LoadLatestProdAndParts: part file part-iex-4.vpx was successfully loaded.
2015-07-10 19:26:17Infopkgengine[2616,3028]LoadLatestProdAndParts: part file part-jrog2-e23.vpx was successfully loaded.
2015-07-10 19:26:17Infopkgengine[2616,3028]LoadLatestProdAndParts: part file part-vps_win32-15071001.vpx was successfully loaded.
2015-07-10 19:26:18Infoinstupcore[2616,3028]PkgLoadProductInfo: product GPB was successfully loaded.
2015-07-10 19:26:18Infoguiwizard[2616,3028]Running module version: HTMLayout.dll - ‘3.3.2.170’
2015-07-10 19:26:18Infoguiwizard[2616,3028]Loaded module version: C:\Program Files\AVAST Software\Avast\setup\Sfx\New\HTMLayout.dll - ‘3.3.2.170’
2015-07-10 19:26:18Infoguiwizard[2616,3028]Setup gui was successfully started.
2015-07-10 19:26:18Infoservers[2616,3028]Server definition(s) loaded for ‘C:\Users\jkn\AppData\Local\Temp_av_iup.tm~a05660\servers.def’: 29 (maintenance:0)
2015-07-10 19:26:18Infoservers[2616,3028]ChooseServer: selected server ‘Download b6311342 AVAST9 Server’ with current url ‘http://v7event.stats.avast.com/cgi-bin/iavsevents.cgi’ of type ‘URL_TYPE_INVALID’.
2015-07-10 19:26:18Infoinstupcore[2616,3028]Product pre-install has started.
2015-07-10 19:26:18Infoproductcond[2616,3028]IsNgSupported: IsAswVmmVirtualizationActive returned 0 (0x00000000) [The operation completed successfully.] and true
2015-07-10 19:26:18Infoproductcond[2616,3028]IsNgSupported: virtualization technology is available
2015-07-10 19:26:18Infocompcheck[2616,5780]Compatibility check type ‘Intro’ starting
2015-07-10 19:26:18Infocompcheck[2616,5780]Compatibility check type ‘Intro’ ended, maximum severity is 0
2015-07-10 19:28:27Infocompcheck[2616,5372]Compatibility check type ‘Install’ starting
2015-07-10 19:28:27Infocompcheck[2616,5372]Compatibility check type ‘Install’ ended, maximum severity is 0
2015-07-10 19:28:27Infoinstupcore[2616,3028]Product installation has started.
2015-07-10 19:28:27Infoservers[2616,3028]Server definition(s) loaded for ‘C:\Users\jkn\AppData\Local\Temp_av_iup.tm~a05660\servers.def’: 29 (maintenance:0)
2015-07-10 19:28:27Infoservers[2616,3028]ChooseServer: selected server ‘Download v9864171 AVAST9 Server’ with current url ‘http://v7event.stats.avast.com/cgi-bin/iavsevents.cgi’ of type ‘URL_TYPE_INVALID’.
2015-07-10 19:28:44Infoservers[2616,3028]Server definition(s) loaded for ‘C:\Users\jkn\AppData\Local\Temp_av_iup.tm~a05660\servers.def’: 29 (maintenance:0)
2015-07-10 19:28:44Infoservers[2616,3028]ChooseServer: selected server ‘Download p4278801 AVAST9 Server’ with current url ‘http://p4278801.ivps9x.u.avast.com/ivps9x’ of type ‘URL_TYPE_DOWNLOAD_VPS’.
2015-07-10 19:28:44Noticepackageinfo[2616,3028]IsFullOkay: iplugins-4.vpx - not okay (doesn’t exist)
2015-07-10 19:28:44Noticepackageinfo[2616,3028]IsFullOkay: iplugins-4.vpx - not okay (doesn’t exist)
2015-07-10 19:28:44Infopackageinfo[2616,3028]SetFullAsMarked: Package iplugins set to 1
2015-07-10 19:28:44Infodldwrap[2616,3028]GetFileWithRetry: ‘iplugins-4.vpx’ successfully downloaded and verified.
2015-07-10 19:28:44Infopkgengine[2616,3028]DownloadPackage(download): ‘C:\Users\jkn\AppData\Local\Temp_av_iup.tm~a05660\iplugins-4.vpx’, ip: 165.254.114.128, size: 13272 bytes
2015-07-10 19:28:44Infopartinfo[2616,3028]Latest2Installed: Part part-iex-4.vpx was set to be installed.
2015-07-10 19:28:44Infoservers[2616,3028]ChooseServer: selected server ‘Download h4507140 AVAST9 Server’ with current url ‘http://h4507140.ivps9x.u.avast.com/ivps9x’ of type ‘URL_TYPE_DOWNLOAD_VPS’.
2015-07-10 19:28:44Noticepackageinfo[2616,3028]IsFullOkay: jrog2-e23.vpx - not okay (doesn’t exist)
2015-07-10 19:28:44Noticepackageinfo[2616,3028]IsFullOkay: jrog2-e23.vpx - not okay (doesn’t exist)
2015-07-10 19:28:44Infopackageinfo[2616,3028]SetFullAsMarked: Package jrog2 set to 1
2015-07-10 19:28:58Infodldwrap[2616,3028]GetFileWithRetry: ‘jrog2-e23.vpx’ successfully downloaded and verified.
2015-07-10 19:28:58Infopkgengine[2616,3028]DownloadPackage(download): ‘C:\Users\jkn\AppData\Local\Temp_av_iup.tm~a05660\jrog2-e23.vpx’, ip: 165.254.114.121, size: 1872412 bytes
2015-07-10 19:28:59Infopartinfo[2616,3028]Latest2Installed: Part part-jrog2-e23.vpx was set to be installed.
2015-07-10 19:28:59Infoservers[2616,3028]ChooseServer: selected server ‘Download p5488810 AVAST9 Server’ with current url ‘http://p5488810.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2015-07-10 19:28:59Noticepackageinfo[2616,3028]IsFullOkay: ais_cmp_bpc-7e5.vpx - not okay (doesn’t exist)
2015-07-10 19:28:59Noticepackageinfo[2616,3028]IsFullOkay: ais_cmp_bpc-7e5.vpx - not okay (doesn’t exist)
2015-07-10 19:28:59Infopackageinfo[2616,3028]SetFullAsMarked: Package ais_cmp_bpc set to 1
2015-07-10 19:29:03Infodldwrap[2616,3028]GetFileWithRetry: ‘ais_cmp_bpc-7e5.vpx’ successfully downloaded and verified.
2015-07-10 19:29:03Infopkgengine[2616,3028]DownloadPackage(download): ‘C:\Users\jkn\AppData\Local\Temp_av_iup.tm~a05660\ais_cmp_bpc-7e5.vpx’, ip: 165.254.114.128, size: 653563 bytes
2015-07-10 19:29:03Noticepackageinfo[2616,3028]IsFullOkay: ais_cmp_grimefighter-7eb.vpx - not okay (doesn’t exist)
2015-07-10 19:29:03Noticepackageinfo[2616,3028]IsFullOkay: ais_cmp_grimefighter-7eb.vpx - not okay (doesn’t exist)
2015-07-10 19:29:03Infopackageinfo[2616,3028]SetFullAsMarked: Package ais_cmp_grimefighter set to 1
2015-07-10 19:29:18Errordldwrap[2616,3028]GetFileWithRetry: An error 41222 (0x0000A106) [Host unreachable] has occured when downloading a file from ‘http://p5488810.iavs9x.u.avast.com/iavs9x/ais_cmp_grimefighter-7eb.vpx’. Next try: 1
2015-07-10 19:29:18Infoservers[2616,3028]ChooseServer: selected server ‘Download m7885972 AVAST9 Server’ with current url ‘http://m7885972.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2015-07-10 19:29:35Errordldwrap[2616,3028]GetFileWithRetry: An error 41222 (0x0000A106) [Host unreachable] has occured when downloading a file from ‘http://m7885972.iavs9x.u.avast.com/iavs9x/ais_cmp_grimefighter-7eb.vpx’. Next try: 2
2015-07-10 19:29:35Infoservers[2616,3028]ChooseServer: selected server ‘Download p1192081 AVAST9 Server’ with current url ‘http://p1192081.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2015-07-10 19:29:56Errordldwrap[2616,3028]GetFileWithRetry: An error 41222 (0x0000A106) [Host unreachable] has occured when downloading a file from ‘http://p1192081.iavs9x.u.avast.com/iavs9x/ais_cmp_grimefighter-7eb.vpx’. Next try: 3
2015-07-10 19:29:56Infoservers[2616,3028]ChooseServer: selected server ‘Download m1674419 AVAST9 Server’ with current url ‘http://m1674419.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2015-07-10 19:30:13Errordldwrap[2616,3028]GetFileWithRetry: An error 41222 (0x0000A106) [Host unreachable] has occured when downloading a file from ‘http://m1674419.iavs9x.u.avast.com/iavs9x/ais_cmp_grimefighter-7eb.vpx’. Next try: 4
2015-07-10 19:30:13Infoservers[2616,3028]ChooseServer: selected server ‘Download d1622296 AVAST9 Server’ with current url ‘http://d1622296.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2015-07-10 19:30:30Errordldwrap[2616,3028]GetFileWithRetry: An error 41222 (0x0000A106) [Host unreachable] has occured when downloading a file from ‘http://d1622296.iavs9x.u.avast.com/iavs9x/ais_cmp_grimefighter-7eb.vpx’. Next try: 5
2015-07-10 19:30:30Infoservers[2616,3028]ChooseServer: selected server ‘Download p1192081 AVAST9 Server’ with current url ‘http://p1192081.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2015-07-10 19:30:47Errordldwrap[2616,3028]GetFileWithRetry: An error 41222 (0x0000A106) [Host unreachable] has occured when downloading a file from ‘http://p1192081.iavs9x.u.avast.com/iavs9x/ais_cmp_grimefighter-7eb.vpx’. Next try: 6
2015-07-10 19:30:47Infoservers[2616,3028]ChooseServer: selected server ‘Download d1622296 AVAST9 Server’ with current url ‘http://d1622296.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2015-07-10 19:31:04Errordldwrap[2616,3028]GetFileWithRetry: An error 41222 (0x0000A106) [Host unreachable] has occured when downloading a file from ‘http://d1622296.iavs9x.u.avast.com/iavs9x/ais_cmp_grimefighter-7eb.vpx’. Next try: 7
2015-07-10 19:31:04Infoservers[2616,3028]ChooseServer: selected server ‘Download b6311342 AVAST9 Server’ with current url ‘http://b6311342.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2015-07-10 19:31:21Errordldwrap[2616,3028]GetFileWithRetry: An error 41222 (0x0000A106) [Host unreachable] has occured when downloading a file from ‘http://b6311342.iavs9x.u.avast.com/iavs9x/ais_cmp_grimefighter-7eb.vpx’. Next try: 8
2015-07-10 19:31:21Infoservers[2616,3028]ChooseServer: selected server ‘Download m3679631 AVAST9 Server’ with current url ‘http://m3679631.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2015-07-10 19:31:38Errordldwrap[2616,3028]GetFileWithRetry: An error 41222 (0x0000A106) [Host unreachable] has occured when downloading a file from ‘http://m3679631.iavs9x.u.avast.com/iavs9x/ais_cmp_grimefighter-7eb.vpx’. Next try: 9
2015-07-10 19:31:38Infoservers[2616,3028]ChooseServer: selected server ‘Download d1622296 AVAST9 Server’ with current url ‘http://d1622296.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2015-07-10 19:31:56Errordldwrap[2616,3028]GetFileWithRetry: An error 41222 (0x0000A106) [Host unreachable] has occured when downloading a file from ‘http://d1622296.iavs9x.u.avast.com/iavs9x/ais_cmp_grimefighter-7eb.vpx’. Next try: 10
2015-07-10 19:31:56Infoservers[2616,3028]ChooseServer: selected server ‘Download b6311342 AVAST9 Server’ with current url ‘http://b6311342.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2015-07-10 19:31:58Errorpkgengine[2616,3028]DownloadPackage(download): ‘C:\Users\jkn\AppData\Local\Temp_av_iup.tm~a05660\ais_cmp_grimefighter-7eb.vpx’, ip: unknown, has failed with code: 41222 (0x0000A106) [Host unreachable]
2015-07-10 19:31:58Errorpkgengine[2616,3028]UpdateVPXs: package ais_cmp_grimefighter was not updated. Status: 41222 (0x0000A106) [Host unreachable]
2015-07-10 19:31:58Infostats[2616,3028]Downloaded files: 13 (2,479.73 KB)
2015-07-10 19:31:58Infostats[2616,3028]Download time: 2:54
2015-07-10 19:31:58Infosystem[2616,3028]Executing ‘“C:\Program Files\AVAST Software\Avast\ng\ngtool.exe” isready’.
2015-07-10 19:31:58Warningsystem[2616,3028]The process finished with exit code 50 (0x00000032) [The request is not supported.]
2015-07-10 19:31:58Infoservers[2616,3028]Server definition(s) loaded for ‘C:\Users\jkn\AppData\Local\Temp_av_iup.tm~a05660\servers.def’: 29 (maintenance:0)
2015-07-10 19:31:58Infoservers[2616,3028]ChooseServer: selected server ‘Download j2308207 AVAST9 Server’ with current url ‘http://v7.stats.avast.com/cgi-bin/iavs4stats.cgi’ of type ‘URL_TYPE_STATS’.
2015-07-10 19:31:58Infostats[2616,3028]Statistics sent successfully.
