Downloaded but not working

system · 2006-11-09T16:47:49.000Z

D/Loaded Avast yesterday. (Home Free Ed.)

Now not getting any mail to my OE 6 a/c. I’m with Tiscali.co.uk

Tried update also and got the following:

[b]“Cannot connect to Download3.avast.com”

Error[67.15.62.22:80][/b]

Can someone, anyone, help me please?

Thank you.

DavidR · 2006-11-09T16:56:13.000Z

What is your operating system ?

Lets first deal with the email issue. Sounds like your firewall blocking ashMaiSv.exe (avast email scanner), ensure it allows access, what is your firewall ?
Updates, again likely to be blocking, this time check avast.setup has access, otherwise no updates.

system · 2006-11-09T17:06:23.000Z

DavidR,

Thanks for the fast reply.

WinXP Pro SP2

Firewall is Windows.

Right, I’ll see if I can get to this “ashMaiSv.exe” file.

Thanks.

DavidR · 2006-11-09T17:13:17.000Z

Strange because XP’s firewall doesn’t have any outbound checking or protection. It does however, have exclusions you could try adding it to that. The problem with the avast.setup file is that it is only created at the time of update and is deleted after so that would be difficult to exclude in the XP firewall.

What errors are you getting for the email problem ?

Whilst the windows XP firewall is usually good at keeping your ports stealthed (hidden) it provides no outbound protection and you should consider a third party firewall.
Any malware that manages to get past your defences will have free reign to connect to the internet to either download more of the same, pass your personal data (sensitive or otherwise, user names, passwords, keylogger retrieved data, etc.) or open a backdoor to your computer, so outbound protection is essential.

Zone Alarm free http://www.zonelabs.com works fine with avast and has a reasonably friendly user interface. There are others, Comodo, Sunbelt Kerio, Jetico, etc.
See some firewall tests for comparison, some are freeware but many are paid for versions http://www.firewallleaktester.com/tests.php. Also see http://www.thefreecountry.com/security/firewalls.shtml

Lisandro · 2006-11-10T00:29:52.000Z

Can you download servers.def from here: http://download1.avast.com/iavs4x/servers.def
Save it to C:\Program Files\Alwil Software\Avast4\setup folder
Start the update again.
Post the results.
Thanks 8)

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