DPService toolbar protector

system · 2015-05-10T16:53:09.000Z

Firefox browser is still sluggish and am receiving same warning from Avast Browser Cleanup.

See attached screen shot.

TwinHeadedEagle · 2015-05-10T17:13:17.000Z

I don’t know what is Avast reporting, but I do not see anything similar to DPService in reports. Your browsers are just fine. It is probably some leftover. What happens when you press Completely Remove?

system · 2015-05-10T17:25:09.000Z

The same response as before we tried all this… It tells me everything is OK as the attached screen shot depicts. However, this repeats itself and DPService is never removed!

Any evidence of other violations? Malwarebytes reports nothing and Super-Anti-Spyware reports various tracking cookies (but they always reappear after removal).

My question is where and why Avast is reporting this warning?

May need some software development team involvement.

>:( >:(

TwinHeadedEagle · 2015-05-10T17:26:10.000Z

We should wait for someone to see this. Anyway, my work is done, your PC isn’t infected.

system · 2015-05-10T17:31:31.000Z

I believe it might be a F/P for:

() C:\Windows\System32\DptfParticipantProcessorService.exe
() C:\Windows\System32\DptfPolicyConfigTDPService.exe

I had a topic like this in the Spanish forum and essexboy reviewed the logs and he did not find anything either.

https://forum.avast.com/index.php?topic=170726.0

DPService can be related with several tipes of programs from AOL to DVDPlayer.

system · 2015-05-10T17:41:21.000Z

So how does this help me?

system · 2015-05-10T17:48:16.000Z

It says it is a toolbar. Do you have such a toolbar ? No? Yes ?. If no one else reports it here, you can report it to Avast virus lab as a F/P. Meanwhile you can tell your BrowserCleanup to ignore it.

system · 2015-05-10T17:50:54.000Z

I don’t have a toolbar anything similar to this one. I have searched and did not find one.

How does one open a F/P?

system · 2015-05-10T17:58:22.000Z

You can not attach any file as false/positive because we do not know which is it, but you can let Virus Lab know what is going on by directing them to this threat by filling out this report.

https://support.avast.com/Tickets/Submit/&cls04&ptf01&lic04&scr05

essexboy · 2015-05-10T18:10:20.000Z

R2 DptfParticipantProcessorService; C:\Windows\system32\DptfParticipantProcessorService.exe [115632 2013-09-11] (Intel Corporation) R2 DptfPolicyConfigTDPService; C:\Windows\system32\DptfPolicyConfigTDPService.exe [116656 2013-09-11] (Intel Corporation) R2 DptfPolicyCriticalService; C:\Windows\system32\DptfPolicyCriticalService.exe [148688 2013-09-11] (Intel Corporation) R2 DptfPolicyLpmService; C:\Windows\system32\DptfPolicyLpmService.exe [124880 2013-09-11] (Intel Corporation)

system · 2015-05-13T03:21:48.000Z

Avast is also finding the DPservice toolbar on my computer too. Just like jwpetr when every I click to remove it Avast says it’s gone but when I refresh it’s back. Other antivirus software like malwarebytes don’t find it.

I tried restoring my computer to factory settings, but when I download and run avast again, DPService is back.

Does anyone know what the dpservice toolbar is and what it does?
What else could we try?

system · 2015-05-13T12:42:00.000Z

We believe it is a F/P on the services and files essexboy mentioned above. Ignore it meanwhile. I reported it to mods, see if they can find anything.

polonus · 2015-05-13T12:58:55.000Z

Haven’t we been there before: https://blog.avast.com/2013/12/28/what-bugged-avast-users-this-year-unwanted-toolbars-that-cling-like-ivy-to-browsers/

polonus

system · 2015-05-13T18:29:40.000Z

dpservice doesn’t appear to be an actual toolbar.There’s no actual toolbar in internet explorer. It doesn’t show up in internet explorer addons either.

system · 2015-05-15T15:23:26.000Z

Hello

I have this problem too. When I try to remove DPservice, avast immediately crashes. :-\

system · 2015-05-17T02:27:20.000Z

I am getting a hit on DPService also and sometimes Avast crashes when trying to completely remove it!
Sometimes it runs OK and says “all clean”
DPService Toolbar Protector… still comes up on the next browser scan.
I do not see any toolbars.

system · 2015-05-19T23:28:21.000Z

Hi everyone!

I have the exact same issue going on!

I have a Lenovo yoga pro 2. I reverted my system to factory default settings. After I did this, avast still found the same thing everyone is trying to get rid of. I find it slightly interesting/disturbing that this issue persisted after the system recovery was completed.

I think the term toolbar protector is strange…

Anyway I hope we find a resolution!

avastuser3796 · 2015-05-20T00:18:15.000Z

Obviously a F/P.

system · 2015-05-20T00:34:26.000Z

Avast just fixed RelevantKnowledge: https://forum.avast.com/index.php?topic=171010.0

Hopefully they will work on DPService now since this topic has been reported already.

DiePet · 2015-05-20T06:20:33.000Z

Hello @all,
we work on it. It should be solved in the next few hours.

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