I can’t seem to be able to rid myself of this virus and I’ve used Avast and anti spyware. After Avast scans it shows a number of files that can’t be scanned and I cannot take action. It has not asked me to delete anything for months…I’ve registered and pated my license but I stil get no actions.
Any help would be greatly appreciated.
Michael
Please can you tell us the reason as to why avast is unable to scan the files?
Also the filenames and locations would be good
Also:
By examining 1) the reason given by avast! for not being able to scan the files, 2) the location of the files, you can get an idea of what program they relate to. You may need to expand the column headings to see all the text.
avast can’t scan files that are password protected, it doesn’t know the password.
There are many legitimate reasons why a file was password protected. For instance, Lavasoft Ad-aware and SpyBot store their data in a password-protected ZIP archives (to prevent other similar tools from messing up with them). It’s really nothing to worry about - it’s normal.
Files that can’t be scanned are just that, not an indication they are suspicious/infected, just unable to be scanned.
Also, the packaging of the file could have some error, or use a non-standard pattern…