I’m so fed up, I hope someone can help me with Avast 4.8 and e-mail
problems. I am using Outlook Express. I formerly used NOD32 and I have
completely uninstalled it. I ran CCleaner and there are no residual
files from that a/v.
I solved this one. My server is Sympatico and I read on the Avast forum that Sympatico uses port 25 for SSL so you can’t use port 25 for SMTP. I went into Avast as directed and stopped scanning of outgoing mail.
I have Avast checked to scan Incoming mails and put a message in if
they are clean. I just sent myself a message from a Yahoo account and
it didn’t insert a message. When I check the On-Access Scanner,
everything has a zero, so it doesn’t look like the Resident Protection
is scanning -mail.
Or is it just not scanning e-mail from Yahoo?
What’s the point of having a program that doesn’t scan my e-mail? NOD32 scanned both my incoming and outgoing mail with no problem and attached messages to that effect. No problem, no problem with SMTP and Sympatico either. So why doesn’t Avast work for my e-mail?
Is it possible that these issues will be rectified in version 5? Thanks.
I don’t know if you used this NOD32 Removal Tool - http://www.nod32.nl/download/tool/nod32removal.exe, right click on the link and select Save As or Save File (As depending on your browser), save it to a location where you can find it easily later.
You can specifically exclude sympatico from outbound scans and leave outbound scanning enabled. This allows for checking email that you aren’t actually sending, e.g. an undetected/hidden trojan spambot on your system. To prevent Avast from scaning the outgoing emails from Sympatico only. Under the Internet Mail provider, Customize, “Redirect” tab, specify “smtphm.sympatico.ca:25” as the Ignored address, see image.
avast! version 5 of avast will support the ssl accounts.
Yes, I used the removal tool from ESET, and even then I had to use CCleaner to get residual stuff off. It’s all gone.
I tried the workaround yesterday for excluding Sympatico from outbound scans and it didn’t work. I enable outbound scanning and then cut and pasted “smtphm.sympatico.ca:25” (without quotation marks) in the Ignored section under the Redirect tab. It doesn’t work, I still can’t send mail. I tried it again today after you suggested it and it works, but I had to close it and open it and click OK. Weird, anyway that’s working.
I feel a bit safer, although wouldn’t a spambot know enough to mimic sympatico? If one was on a computer system, surely it would hijack the regular server? Maybe not.
Anyway thanks for your help.
Avast still doesn’t scan my ingoing or outgoing e-mails though–is the program ever going to do that? I notice many people have this problem, so it stills seems a bit odd that a popular anti-virus/anti-spyware program cannot be configured to scan e-mails.
In fact, a side note, CCleaner is a very weak cleaner. Maybe consider using Revo Unistaller for future reference.
Why don’t you remove all smtp (outbound) scanning?
avast 5 will be able to scan SSL (protected) email.
You must be the only one I’ve ever seen knocking CCleaner. It works fine for my purposes, but I’ll go have a look at the other one. Thanks.
I’ve downloaded about 4 new security programs since reconfiguring my a/v and I’m getting rather overwhelmed. In computing, there are people who love to tweak and fiddle, and download utilities and fiddle and fiddle and fiddle with code and the registry, and then there are the rest of us, who wonder why all the fiddling is necessary. I know the answer: Windows operating system.
Here’s a rhetorical question: How many years can we deal with compounding viruses, spyware, adware, malware before it becomes senseless to operate a computer at all? Something is going to have to change regarding viruses etc. or the most-used operating system in the world. It’s beyond ridiculous, it’s amazing to me that the human intellect will accept such situations and adapt to them instead of changing them.
I can remove outbound scanning completely and wait until October I guess. Avast works much better with my system so far than NOD32.
avast 5 on October this year will be able to scan SSL (protected) email.
Excellent!! Thanks to the team for making the effort. It will make a big difference. I would never buy a program that didn’t scan ALL e-mail.
It works ok, I use it. Just that we need to recognize it’s not an aggressive (deeper) cleaner. It’s safe but not deeper. Wise Registry Cleaner could do a better (deeper, but less safe) job. Registry Cleaners could bring troubles removing legit entries. CCleaner never brought me trouble, but it’s not deeper, again.
The “smtphm.sympatico.ca:25” was one from another users post and that would have to match your smtp server address if it doesn’t then you have to reflect your server address or it won’t work.
Though I’m not sure what you mean by it doesn’t work. Do you mean avast still doesn’t scan your email (which it can’t being ssl) or avast still tries to scan the email on port 25 and the send fails ?
The spambot doesn’t attempt to mimic sympatico, it doesn’t even use sympatico or your email client, it would use a relay server and its own smtp script.
It stopped working again. Okay, two things happen:
It allows my incoming mail. I have that checked.
It doesn’t allow my outgoing mail. I had to uncheck this.
At no time, under any configuration will Avast check my e-mail, which as you say it wouldn’t, since everything comes through SSL.
Now, I had sympatico in the Redirect Ignore line and it worked once, but once I closed the program it wouldn’t allow it again, so I’ve just set it not to scan outgoing mail so I can send stuff. If it worked once, I assume that was the right smtp server address, but something is overriding the setting in Avast once it closes.
What I’m going to do is switch to a web-based mail program until Avast gets up to speed on their e-mail checking, which I gather won’t be until October. As I say, I’m pleased so far with Avast in other respects.
The spambot doesn't attempt to mimic sympatico, it doesn't even use sympatico or your email client, it would use a relay server and its own smtp script.
I can’t understand the inconsistency either, once the Ignored address is set then that should be it, and it should either work (ignore that email server) or not.
When you are making these changes are you logged on to an account with admin privileges as that is the only straw I’m clutching at in this strange case.
No, I’m not signed in as an admin. That is the correct sympatico address BTW, I double checked it on my card.
It’s funny about software–it will work beautifully on one system and then have trouble on another. At least it’s not a big problem. I’m kind of at my limit for installing and uninstalling software this week.